We were scheduled to stay at this Residence Inn for two nights. We checked out early in the morning after our first night and moved to the Residence Inn Green Valley, which was a huge improvement.
When we checked into our room at Residence Inn South, we found a note on the counter from the housekeeping service, to a prior guest, stating the room was not made up due to the "privacy" sign on the door. Obviously someone had made up the room, because the bed was made etc., but they had not cleaned well (as evidence by the housekeeping note still being on the counter) and the carpet had not been thoroughly vaccumed.
When we went into the bathroom, their was hair on the tub and the floor. Yikes. I hate a dirty bathroom! It turns my stomach to check into a room with an unclean bathroom.
We called the front desk and the staff person apologized and immediately moved us to another and larger room, which was appreciated. However, we still found the room in general to look worn and give an appearance of not being very clean (due to the worn nature of the carpet , tile around the tub etc.)
I was then waiting iniside the building door where our room was located, for my daughter to come from her car into the building. A group of four people (two couples) who were guests, entered the door with their key, looked at me and called me a "dumb [--]." I had not spoken to them and was simply standing in the entry way. I reported the incident and requested security take some extra strolls through our building. The staff person whom I spoke with told me he would inform the manager but we never had a responsive call from the manager.
We shortly realized that this hotel was located in an area where we could not walk around to restaurants or shops. The nearest grocery store, per the front desk, was an 8 minute drive. There were no restaurants or shops around. The hotel is located on what was previously known as "Industrial Drive" and it definitely is in a more industrial location, even though you can see the strip from the hotel.
The breakfast area is very small, about half the size of the normal Residence Inn. It made it very "tight" seating in the morning.
We also inquired of the front desk if they had a cork screw to open a bottle of wine we had purchased. The staff person was very polite and informed us there was not one anywhere in the hotel but he could call the Court Yard hotel next door and have one brought over but it would take 20 minutes. After 30 minutes we called again and were told the Court Yard hadn't yet responded. We gave up.
We found this just wasn't the right place for what we were looking for. We moved over to the Residence Inn Green Valley and loved it.
The staff at Residence Inn South were all polite and friendly, but the location and housekeeping in the hotel were poor.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video