We just arrived last night, August 18,2006. We have a one bedroom suite which is furnished and decorated nicely and is very clean. Staff is friendly and polite. However:
Check in was VERY slow. First they couldn't find our name and then, once found, the clerk dissapeared for several minutes without excusing herself or apologizing for leeaving us standing there.
The wide screen tv is operated though BOSE system but if you don't know that it's impossible to turn the t.v..on. The technicain who came and showed us said he had been through this well over 100 times and that they are "working on" a guide?? How hard would it be to just put a note by the tv? The desk clerk could have informed us upon check in.
There is High Speed internet and WIFI in each room but you need a password for HI SPEED which I had to call downstairs to obtain. Again, this should be provided upon check in OR noted in the internet information. We are still trying to get the WIFI configured.
The nicely appointed bathroom has interesting light fixtures: To turn the lights on you put the switches DOWN and to turn them off you put the switches UP.
You know each phone has a button for the valet only you can't call ahead and order your car. That button does nothing- and of course nobody advised us ahead of time. Also-most places do not charge for valet parking-it's $6.00 -we used the parking lot.
Not sure about this-we may have been doing something wrong-but appears to be no way to enter the hotel from the parking lot without walking all the way around the buidings.
There is another Hilton property (Near the hotel with the Star Trek experience-name escapes me) where we stayed before and we made this trip in order to compare the two.
I would not buy a timeshare here unless it was free. There is simply no comparison between the two except maybe the furnishings. If I had to choose right now, I would NOT waste my money here. The investment is hardly worth it.
If they can't get the small things right, you KNOW the big things have already got problems. They had their opportunity to make a first impression-they didn't measure up.
Granted this is only one day in-but I truly would like to leave in the morning.