Just returned from a week at the Cancun. The rooms were nice enough, but to the north of the resort is construction that starts at 6am.
The customer service received when staying there was way below expectations. Only after contacting the corporate ownership, my concerns were dealt with.
I bought the weeks stay through a timeshare and given a terrible room. If you check in on a Sunday for a weeks stay all the good rooms (non construction) may be gone, so be advised.
The pool was nice, the food on site was okay.
We were woke up one morning by housekeeping trying to get in to clean our room a day early telling us we were supposed to be gone, then told we had to call the front desk to tell them we weren't leaving.
Our room wasn't cleaned the day it was supposed to be cleaned, when I called the front desk, they told me I had to call housekeeping, they couldn't. My husband sat in a broken chair by the pool, when we told a staff member, he said there was nothing he could do about the broken chair.
There are even more instances, but you get the point.
Overall it is a nice enough resort, they just need to work on customer service training with their staff.

This was great! We invited our friends to stay and only booked 1 bedroom, we had plenty of room and privacy! Would recomend for familys and couples that want to get away from it all! You do need your own car due to the distance from the strip but worth it!
Price was moderate and room service was worth it in the morrning!
The pool was awsome we spenf the entire day just pool side drinkin' flyn' myans! Word of caution 3 will do ya !

This place was fabulous. My husband had to go to Vegas for a convention and My little girl and I came along. We found this place and my daughter and I didn't leave durring the day. The suites are great and it's so great to have a full kitchen when traveling with kids. My daughter loved going swimming but it was a bit cold so she would want to go inside to swim in the huge bathtub in our suite. Perfect, would definatly stay again.

My fiance & I stayed in the one bedroom villa with a pool view in the Cancun Building, and I must say it was like I was in paradise. When we first arrived at the resort we were a little dissapointed on how far the strip was from the resort and there's a lot of construction going on, but needless to say that didn't ruin the experience! A 5 minute drive away from the strip wasn't going to bother me. The staff were very friendly, and the check-in was a breeze.

The one bedroom villa was exquisite. It was perfect for the two of us. The master bath jacuzzi tub was a hit, and the mini-kitchen helped save us money since we were t here for a week. The pool was so relaxing, the palm trees and ICE COLD pool helped us forget that it was about 95 degrees @ 10am! The new Caribe Cafe was a great place to get a quick bite, as well as their sundries store just incase you forgot something at home. Food 4 Less, Shopping Outlet, Washington Mutual, etc. was all located right across the street so that was a major convenience. THe noise level was as if you were at home, very comfortable and the AC in the room was great.

Housekeepers come in midweekly and clean up the room, we came back to see that the dishes were in the dishwasher and the towels were replaced, the bed was made and everything was like we had just checked in!

Overall, we loved this place. We were given a week at the Cancun Resort as a gift from a timeshare holder. They are in progress of expanding the resort, by the time they're done we'll be back again for sure, as a timeshare holder! Word of advice, get a POOL VIEW room, it really enhances the trip!