We exchanged one of our timeshare weeks for this resort. Rooms are great though kitchen is a little small. Very clean and bed was very comfortable. TVs in main room and bedroom are kind of small. I needed internet which you have to pay $ 30.00 per week for. The pool was great and water very refreshing after laying in hot sun. Our kids (tweens) only used the water slides once which surpised me. At the towel hut you can check out a float for the pool at no cost which is nice. Lounge chairs under the umbrellas or palms trees are in high demand. We had an "owner" accuse us of moving his towels from the lounges after we had been sitting there for over 1 1/2 hours. I guess owners/guests rush down at 8:00 am and put towels on the lounges they want to "reserve" and then come down whenever they want to. We hadn't moved his towels but offered to move down but he turned really ugly and thank goodness he decided to move somewhere else. Later his wife walked by and made a snide comment to my husband in front of our kids. That experience really turned us off. We have never encountered someone like that on vacation. My husband and kids ate at the restaurant and said it was "okay" but overpriced. I thought we would utilize the kitchen but other than using the refrigerator for leftovers and making toast a few morning we didn't use the kitchen. We didn't use the shuttle because we like to be able to come and go as we please. Normally we stay in a hotel on the strip but decided to try a timeshare away from the strip. It didn't work for us. The kids really like being on the strip and because hotel rooms are so reasonable next time we will just stay on the strip. There were a lot of families with small children and I think this resort works great for them.

I recently returned from a trip to Las Vegas and my husband and I stayed at the Cancun Resort. Let me start with the grounds. It's a beautiful hotel and a very nice layout. It's located about 3.5 miles south of the strip and there is a shuttle that will take you to the Tropicana and back, but that ends at 12midnight. There was only one shuttle running and sometimes depending on traffic it was better to drive down yourself. If this is an issue I recommend you not stay here.
Our room was wonderful. The apholstery is a little outdated but we don't go to stay in the room so I don't worry too much. There was a kitchen, stove and all the necesities for those that want to eat in to save money. There are two bathrooms, and a whirlpool tub in the master bathroom. DON'T expepect housekeeping to come in every day. I didn't realize that when we booked but since we didn't need much we didn't really care. It's in their manual but I had overlooked it-no big deal to us.
The pool is awesome and a great place to hang out for the day. Get there early if you want a great spot but there were plenty of lounge chairs during our visit. We visited the lounge and the food is ok for the price. The cafe was closed when we wanted to visit for breakfast but they recomended the lounge so that's where we ate.
We were not harrased by the timeshare people. I didn't even see anyone there-however they are all over on the strip.
Overall a great stay would do it again-next time we're bringing the kids.

Our stay was arranged by friends who own the time share. We were checked in efficiently by the friendly staff and were surprised to find that our friends were kind enough to book us a penthouse! It was large and top-notch, very clean (spotless, in fact except for the coffee maker which still had a used filter in it - okay, that's a small thing and easy to overlook). Most importantly, the beds were very comfortable and the place was dead quiet, probably the quietest hotel room I ever stayed in -- and that is saying something! That's mainly because you can't slam a door if you wanted - they have a mechanism that doesn't allow the door to slam. Now why don't ALL hotels have that!!!
The pool was beautiful and perfect for swimming. We loved going under the waterfall and I even went on the water slides and I am not exactly a spring chicken.
We didn't eat there, so I can't comment on the food or the room service. And since we didn't pay ourselves, I have to skip the "value' rating.
I really can't fault anything except the location because it is 2 miles south of Mandalay Bay, but it is normally a quick drive on the expressway to where the action is, and it has a very convenient exit at Blue Diamond Road.

Overall I was fairly disappointed in the Cancun resort. There were a few positive things I can say but they were mostly overshadowed by the poor attitude of the front desk staff.

PROS:
Location - Close to the strip but far enough away that it's not so busy and loud

Pool - Beautiful pool area. We didn't utilize it while we were there but it was obviously popular.

Room Service - I was very pleased by how affordable this option was and the two times we did order it the food arrived in a very timely manner.

Shuttle Hours - Your in Las Vegas .. the strip is why many, many people come - your shuttle should run past 12AM. It would also be nice if they had 1-2 more stops. Perhaps one in the middle or one at the other end of the strip. It's quite a hike in the midday heat.

Bathrooms - We liked that our room had 2 bathrooms. One in the Master Bedroom with a shower over a jacuzzi tub, and another off of the living room with just a shower. It makes it great if your traveling with friends you don't want coming through your bedroom in the middle of the night to go to the restroom.

CONS:

Staff - The staff in general was my biggest complaint. I work for Marriott and in the hospitality industry so I know what I'm looking for service wise - this staff didn't have it. Half the time they passed us off to the concierge who then told us to go ask the front desk. The morning before we left I had 2-3 things to ask the desk agent. Between each of the items (may I have an envelope, may I buy a stamp, can you make this and my Netflix please) the agent left me and went behind a door to continue her conversation with another staff member. The only POSITIVE staff I had interation with was the shuttle staff.

Shuttle - It was a good to have the option but could be improved.

Room - Kitchen should be larger. Compared to the kitchen at our home resort in Lake Tahoe it was like cooking in a closet.

Housekeeping - On the day they were to service our room they knocked, we answered and asked them to return in 5 minutes so we could put on shoes etc. etc to go out while she cleaned. She said ok but when we returned after driving around for 1 1/2 hours our room still wasn't cleaned. I called the housekeeping manager and explained and told them to forget servicing the room as we were checking out 2 days early. 5 minutes later the girl arrived with her cart again to clean the room.


We are returning to Vegas in March of 2010 for my 30th birthday but I'll pay to stay on the Strip instead of wasting another timeshare week. One would think that you would get BETTER service than the average hotel considering what you fork over to purchase a timeshare.