I expected the resort to be a bit nicer, given the II rating. We stayed in a 2 bedroom, which was quite smaller than most we have stayed in. There was seating in the living room for a thin 4 only and not comfortable. The pull out was a futon type. You could not sit on the balcony without feeling closed in as the stucco wall was at least 4 feet tall and hence you could not see over if sitting. Although we were on floor 2 and I did notice that the upper floors had plexiglass. The room was clean, however we were not provided with dish or dishwashing soap, but received promptly when asked for. The kitchen was small and you could not open the dishwasher more than 6 inches because the door would hit the fridgerator. (tacky) In one of the bedrooms, the TV/cabinet was on the side of the bed, poor planning for the lay out.
The staff was all friendly and helpful. Shuttle service was posted as every 20-30 minutes, however it was more like every 40-50 minutes. Also, shuttle only holds 14 so if there is more than that waiting, call a cab. 2 buses Friday, Saturday however. Drop off to Tropicana averages 8-10 minutes. One of the drivers drove as if driving a manual transmission, hold steady for him. If you want to head down to the strip prior to noon, out of luck for the shuttle, it does not start service until 12:15. Use Deuce to travel up and down the strip from there at a cost of $5.00 all day. We did walk to the factory stores one day and took the Deuce from there to the strip. There is a bus stop as well outside the resort, but we did not use. The Deuce will also drop you off at Town Center, very nice shops and restaurants, then short cab ride back to the resort. If your on a timeline for a show, don't wait for shuttle, taxis come around every 5-10 minutes and the front will call for one also.
There is no helpuful information provided in the room. Nothing about the resort at all, nothing about the surrounding areas, recommendations, transportation, laundry, gym, internet, towels, etc. Yes, you could wait for the concierge, but so much easier to have in the room.
Pool was very nice. Never had any trouble finding a chair, however this is the off season. Gym was very small. Packed into a converted room? I expected something more because they do advertise a spa. Overall, if you are looking for some place quiet, family oriented, out of the way and clean, this is for you.