We went there on a timeshare promotion. With that said, you would have expected it to be GRAND. It was anything but. The checkin was like checking in to a Motel 6 or Super 8 rather than a Las Vegas hotel. I have stayed at many of the Strip hotels in the past, and decided to give something of this nature a try, but I was sorely disappointed in almost all aspects of the hotel and staff.
The room was a 1 bedroom. Ok in that regard, but nothing spectacular. The elevator did not work on the second day, so we were hoofing it up and down the stairs located at the far ends of the building. We called down to ask for an extra blanket, but were told that they were out. They brought us an extra set of sheets instead.
This is not a typical hotel, so do not expect daily maid service to refresh the towels and make the beds. If you stay more than 5 days, then they will do this. Otherwise you have to pick up fresh towels etc. if you need them.
The pool was nice to look at, but it was cold and windy this October, so we did not get a chance to use that.
The biggest disappointment was the staff! They seemed to be bothered if you had a question to ask them. When we checked in, we asked the concierge a few questions, and he just seemed put off that we would interrupt him.
If you are going here for a timeshare promotion, I would highly suggest skipping this offer. Our package included the following items (I am also including their real descriptions as well):
We arrived at 7:45 PM on Friday night, and the tour desk was closed. Therefore we could not get any of our promotional coupons until Saturday (2nd day of our 3 day stay). We went to the touor desk Saturday at 8:00 AM to register for our promotional tour, but they told us the earliest they have available is 3:00 PM. Right in the middle of the day. Remember, you cannot get your gift coupons etc. until you complete your tour presentation!
2 Complimentary Sahara Buffet Coupons: Really, the Sahara buffet is $6.99 regular price. The coupons are not good for weekend breakfast, lunch or brunch. They are good only Monday thru Friday for all meals, and then Saturday and Sunday for dinner only. But it is a $6.99 buffet, and that should speak for itself! Not getting these until after the tour on Saturday made these almost worthless.
50% off golf. They offered only one course and the price would have been $40 to $60 per person with the discount. Now remember, you have to go on a 2 hour promotional tour that you cannot book until 8:00 AM on Saturday morning. This tour will most likely be in the afternoon, cutting into your golf time...
Mac Kink Comedy show tickets: You must buy a $10 dollar drink. Show is at 1PM and 3PM Tuesday thru Saturday. Show is located at the Harrahs Casino.
Shark Reef Exhibit: This is the only decent thing in the package! Tickets are around $15 each. I have been before, and it was OK at best. At $10 each it would be a better value.
Nathan Burton Magic Show: Lance Burton is the magician you want to see in vegas. This was at hooters casino. No show on Saturday nights. What good vegas show does not run on Saturday night? Thus you could imagine that this is a worthless show as well. Since you cannot get your tickets until after your presentation tour, you would have to stay late Sunday night to see it. UGH.....
$100 promotional slot play: This is a coupon for promo slot play at the Casino Royale casino (up by Treasure Island). This was a complete waste of time. You go there, and they have about 20 machines that accept these coupons. You cannot cash out at any time, even if you are winning more credits on the machine. Basically, if you can muster up 4,000 credts then you can call an attendant and get $100 cash. NOT GOING to happen I am telling you. Do not waste your time. I am posative that Casino Royale pays Pacific Monarch to put this in their package as a way to drive to some business up to their area.
Hawaii or Los Cabos add on vacation: Again a waste of time. like most of these, they are restricted to weekday arrival and departure.
When we did not buy the timeshare package, the finance guy as well as the sales guy both got visibly upset and almost angry. What did they expect. From the beginning, we had explained to our sales guy that we were very unhappy with the staff attitudes as well as the promotional gifts that were sold as usable, but in reality were not!
I could not have been more disappointed with the accomodations and the staff at this resort!
If you have an option, I would not stay at this place!
I have never written a review on this site before, but I feel compelled to help others avoid this trap!