My fiance and myself planned a trip to Vegas to get married. Originaly we planned on staying in one hotel on the strip but changed our minds upon seeing some amazing photographs of the Artisan hotel. I was truly excited and justified my decision however I could despite everyone saying it's too small, it's off the strip, it's too expensive. Looking back I wish I had listened.

Here are my complaints:
1.The hotel's system of thermostats for air conditioning are constantly and consistantly being reset or turned off. The hotel must be taking an extreme measure to save energy with no regard to their customers. Upon setting the thermostat to your desired temperature you will wait patiently for the room to cool and then realize it suddenly seems to be getting warmer. You'll also have to wake up every two hours to reset it at night. If you dare return to your room during the day it'll be a good hour and half before you can get it back down to a comfortable level.
2. Nothing looked very large or spacious in the photos that I saw on the internet but this is ridiculous. I spent more time admiring the hotel from my laptop than I did while actualy in it. When I saw the pool area I laughed.. they did some good photoshop editing because the pool is seriously small for even being in a middleclass persons back yard.
3. Despite my asking we still recieved key cards with the wrong code.. bad first impression.
4. Room was much too small for the price.
5. Bathroom was too small.
6. Shower heads suck.
7. Room service is not open 24 hours, I had to wait an hour until 7:30 just to order my coffee, yoghurt and cereal. Upon 7:30 I discovered the "chef" was late. I asked why I needed a "chef" to get coffee and I wasn't given an answer. At 8:30 the chef finally arrives but it takes me another 20 minutes to get someone in the kitchen to answer my call. My wife finally got him to answer but found out that they only offer bagels and fruit. He gave her some serious attitude saying "just pick one, which one do you want".
I took the phone and proceeded to say what kind of room service doesn't start till 7:30 and then requires a "chef" to order coffee and to top it off doesn't offer the simple items we wanted which could be found at any airport food stand. He said "listen DUDE, don't tell me your complaints, that's the hotels deal not mine so take your complaints to a manager because I can't do anything about it!" I replied that he could at least show up on time and that I would love to speak to a manager. Which brings me to my next complaint.
8. No manager on duty at 8:45 am!! I had to leave my complaint with the front desk clerk who never got back to me to let me know my complaint had been passed on and taken care off.
9. My wife and I do not drink soda but none the less the cokes in our fridge were dissapearing one per day. When I chekced out of the hotel I was in a hurry but I did give the front desk my complaint and she assured me I would not be charged. I don't know why I believed her based off the track record this hotel was developing. I did recieve a statement of charges from the hotel for all the stolen drinks.
10. My final complaint is that the spa which was one of the main things that attracted us to this hotel was closed under construction. There was no warning of this before booking the hotel nore was there any consolation for this shortcoming or any of the complaints.

I don't recommend this hotel to anyone for any price. I suspect no couple would be able to make it through their experience with this hotel and come out fully content.

Booked through hotels.com
There was no mentioning of additional charges when I booked.

After checking my credit card statement, I saw a $34 additional charge from them.

When I called, they said that I booked for 2 days, and that there was nothing they could do, and to call hotels.com

I called hotels.com, they confirmed the reservation was only for one day. And, even though they were also unable to do anything, I convinced the operator to call the hotel.

I called the hotel again, and their story changed.
Now, I was being charged $15/day for 2 days for the parking and resort fees. (these are fees I was not aware of when I booked).
And they charged me $4 for a soda that they say I drank out of the mini bar.

I told them I never touched the mini bar, but I let it go.
In my opinion, they should have offered to take that can of soda off because, I never took it, and because I was dealing with an issue that they created by overcharging me.

I told them that the $15 fees for the second day were erroneous, so they told me that I would receive a $15 credit in my credit card.
There was no apology, and they didn't wish a nice day, like they should.
They made me feel like a total nuisance when they were the ones that made the mistake.

The Hotel ambiance is not bad though. I did like the paintings plastered all over the place.
The hotel was very, very dark though, and so where the rooms.

The hotel was not very easy to get to. It seems like it is right off of I-15, but there is a mess of streets to get to it.
Getting out of the hotel you had to do some illegal U turns.

Plus, you are in a very dark side of town, with all the topless clubs around. Not a very safe area.

They only have valet parking.. hence the additional charges for the room.

There was no ice machine, so I had to wait for housekeeping to bring me ice.

And checking in was a very long process.
They are obviously understaffed, so the person checking me in (only one at the desk at 7pm!) had to answer 3 calls for reservations before I was checked in.

Overall.. horrible experience.

First of all, hotels.com has the best rates for the Artisan Hotel.

This is a hard review for me to give because I love the hotel so much. The bar, the restaurant, the lobby, the rooms *check out channel 69 on the TV*, the pool, and the chapel are all unique and beautiful. Very well decorated and stylish. The thing that I dont like about the hotel is the staff and the way they treat their guests.

i have stayed in this hotel MANY times over the years. I have booked my friends, my co-workers, my Valentines Day, and my Birthday here. I've stayed in the smallest room to the penthouse suite...Needless to say I keep coming back just ignoring the rude staff. I was also totally ripped off here once which is the main reason why I have such a bad taste in my mouth regarding the staff. I booked the penthouse one night (almost a thousand dollar a night room) and the hotel would not allow me to have any guests up in the room. I was so upset. Why would anyone spend that much money on a room and stay in it alone? I did not even enjoy the stay and it was a TOTAL waste of money. I have stayed in the hotel since but only if I am paying less than $100 a night for a room.

Be careful, be alert, and DO NOT let them take advantage of you.

My wife and I stayed at this place for two nights in February 2008. I haven't been to Nevada since that week. Today, after about 6 months, I look up my balance and see some $400 + withdrawel by Artisan Hotel from my checking!!!!

So I call them up and they tell me that the travel agency that I booked the hotel through went bankrupt and that the agency did not pay them our fee. And since their true rate is higher than the travel agency's rate, that they charged us for $400+. So I call up the agency through which we booked Artisan and asked them if they went bankrupt. The answer: NO they are NOT bankrupt!

I'm in the process of getting my money back

I remember reading something like this happening to someone else here at tripadvisor.

I don't understand why this Hotel would do such a thing... credibility is the basic foundation of any business.

DO NOT GO THERE