This was the most horrible hotel experience I've ever had. Had we not paid for a three nights in advance, we'd have checked out.
We arrived in town early tired and wanted to check in. We were told the room was ready but that we couldn't check in until 3 PM. I travel a lot and every time I'm early and the room is ready, I've been allowed to check in. It's basic customer service. This is Las Vegas folks! People are coming and going all the time. If the room is ready, let the guest check in.
Next, the pool was closed for renovation. Would have been nice to been told this when we made the reservation.
Next, my pillow was only about 2 inches thick. I was told they don't provide any more either.
The continental breakfast was strong coffee and bagels. No cereal, fruit or pastry.
Our room had cheap mini blinds that didn't work. You couldn't open or close them and they barely blocked any light.
Lastly, the shower was broken. You had to take a bath.
I'll never stay there again and would suggest that you not either.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
