We stayed in the Hard Rock Hotel over the 4th of July week. First of all, when we checked in, we had a case of beer and a disposable cooler, which the desk staff could NOT have missed. They did not say a word. As we walked down the hall we were stopped by a beefy guard telling us we could not bring beer into our OWN ROOM. What is that all about?
Then, as we went to use the pool, only one of the pools were opened, therefore no chairs left. On top of being frisked on the way in, and told we could not bring a bottle of water in our bag (they "sell water there") - we had to wait 20 mins for chairs. Not to mention the $22 red bull/vodka! $22!!! Maybe I'm being cheap but that was the icing on the cake.
Before I thought it could get any worse, when we checked out on the TV, we saw that we were charged $57 for the mini bar. We never took anything, but turns out there are sensors on the mini bar and if you have something for 10 secs or less, you are charged. We called the mini bar people to come up and credit our account b/c we were unaware. They happily obliged....then I just checked my credit card statement and they CHARGED US!!
HARD ROCK HOTEL CUSTOMER SERVICE STINKS!!!!!!!!!!!!!!!!!!!!!!!!!
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