We are Wyndham owners, and the 5 of us spent 3 nights in a 2 bedroom deluxe, and 3 nights in a 3 bedroom Presidential Suite. The first unit was good, but the second was GRAND.
This is how the movie stars live. Larger than our house, and very luxurious.
We enjoyed the property, and had a rental car and used the shuttle to the strip.
The pools were marvelous, the weather perfect, and the Grand Canyon was awesome.

Reserved a 3br Presidential Suite for 7 nights during Spring Break of 2009. Upon entering the unit I felt like I should duck because the ceiling was so low. We also noticed a small dining table for 4 when the unit sleeps 8-12, the bed rooms were much smaller than we expected for a "Presidential Suite" ! I did not get one good night sleep because I felt like I was sleeping on the side of a hill, floors were dirty , a short time after we arrived my daughter had to wash her feet because they had turned black from walking around in the suite with no shoes on. Made me wonder just how clean was this place? Small Kitchen only one person at a time could cook. We had a larger kitchen in the 2-bd deluxe, our DVD player did not work and had to call 2 times to get it fixed, 1st no picture, than no sound. Most of the on-site sales people wouldn't talk to you unless you were their client, did not have wifi in suite unless you paid for it, did have a nice HUGE balcony but for being a "Presidential Suite" it sucked. Would have gotten better value and more room from a regular deluxe room. Was a real let down for us.

I could go on and on with my litany of complaints, but I think it boils down to the fact that if you are not a Timeshare Owner at this resort, don't expect ANY customer service.

We were the guests of an owner who was not there and were given the royal shaft. We both have mobility issues and the owner requested the main building. Didn't really make a difference to them and the request was not honored. They almost wouldn't let us stay over Saturday night, expected us to check out Saturday morning and return Sunday morning. They wouldn't even accomodate our request for a late check out on Saturday (thankfully, that was taken care of by the owner). However, they did deactivate my key on Saturday, exactly when I was supposed to check out. Coincidence?

The shuttle to the strip leaves "whenever", leaving guests to sit around waiting for the next one. It only goes to Harrahs, which means you then have to walk to the monorail or the bus to get anywhere else. A waste of time. There are no real restaurants on site.

But, the rooms were nice. And that's the only positive thing I have to say about this place. But you can get nice rooms at another hotel with better customer service.

Could not get the concierge on the phone during our stay. Could not get anyone on the phone prior to our stay. Was given a fake cell number to a limo driver at our "presentation". Was sold a Discovery package, which, has turned out to be junk. Trust me, you will pay more out of pocket later on....much more. Don't buy it, it's a scam. Our "Short Presentation" ended up being 3 hours of hell.

However, at the end of it, our salesperson promised us a great trip at the Disneyworld resort. We have a group of 13 meeting there Spring 2009. What they didn't tell us, was that I'd have to pay 500% more than I was told, to add rooms in a different name.

Poor customer care. Bad Business Practices! Buyer Beware! It's as close to a Nigerian email scam that I've ever seen! I can't believe I took the bait!