Reserved a 3br Presidential Suite for 7 nights during Spring Break of 2009. Upon entering the unit I felt like I should duck because the ceiling was so low. We also noticed a small dining table for 4 when the unit sleeps 8-12, the bed rooms were much smaller than we expected for a "Presidential Suite" ! I did not get one good night sleep because I felt like I was sleeping on the side of a hill, floors were dirty , a short time after we arrived my daughter had to wash her feet because they had turned black from walking around in the suite with no shoes on. Made me wonder just how clean was this place? Small Kitchen only one person at a time could cook. We had a larger kitchen in the 2-bd deluxe, our DVD player did not work and had to call 2 times to get it fixed, 1st no picture, than no sound. Most of the on-site sales people wouldn't talk to you unless you were their client, did not have wifi in suite unless you paid for it, did have a nice HUGE balcony but for being a "Presidential Suite" it sucked. Would have gotten better value and more room from a regular deluxe room. Was a real let down for us.

I could go on and on with my litany of complaints, but I think it boils down to the fact that if you are not a Timeshare Owner at this resort, don't expect ANY customer service.

We were the guests of an owner who was not there and were given the royal shaft. We both have mobility issues and the owner requested the main building. Didn't really make a difference to them and the request was not honored. They almost wouldn't let us stay over Saturday night, expected us to check out Saturday morning and return Sunday morning. They wouldn't even accomodate our request for a late check out on Saturday (thankfully, that was taken care of by the owner). However, they did deactivate my key on Saturday, exactly when I was supposed to check out. Coincidence?

The shuttle to the strip leaves "whenever", leaving guests to sit around waiting for the next one. It only goes to Harrahs, which means you then have to walk to the monorail or the bus to get anywhere else. A waste of time. There are no real restaurants on site.

But, the rooms were nice. And that's the only positive thing I have to say about this place. But you can get nice rooms at another hotel with better customer service.

Could not get the concierge on the phone during our stay. Could not get anyone on the phone prior to our stay. Was given a fake cell number to a limo driver at our "presentation". Was sold a Discovery package, which, has turned out to be junk. Trust me, you will pay more out of pocket later on....much more. Don't buy it, it's a scam. Our "Short Presentation" ended up being 3 hours of hell.

However, at the end of it, our salesperson promised us a great trip at the Disneyworld resort. We have a group of 13 meeting there Spring 2009. What they didn't tell us, was that I'd have to pay 500% more than I was told, to add rooms in a different name.

Poor customer care. Bad Business Practices! Buyer Beware! It's as close to a Nigerian email scam that I've ever seen! I can't believe I took the bait!

The room was ok, but there are several items that turned us off and that will make us cross them off our hotel list for future trips. My girlfriend and I arrived early (2:30 pm) and, after a 10-minute check-in process, were told that there were no rooms ready for us and that they would call us when our room was ready. We were told we need not wait in line to get our room keys but to just go to the first window. We returned when they called us and went to the first window as directed, much to the disapproval of the people waiting in line who were giving us dirty looks. There was one couple ahead of us so we waited for them to go through what appears to be a required 10-minute check-in process before we could get the keys to our room. Then, we were told to go across the lobby to pick up our parking pass. Although there was no line, we found that this was a ploy to get us scheduled to come to their 45-minute presentation in an effort to get us to become owners of their vacation club.

We were eager to get to our room and fix our martinis to drink while we unpacked but, alas, there was no ice in the freezer and the ice maker was turned off. I called the front desk to ask about an ice machine and was told there are none. I commented that it would be nice if the maids turned on the ice maker when they were preparing the room. I was told that there was some rule that prevented them from doing this. We have never experienced this in all our trips to Vegas and have never had to drink warm martinis upon our arrival. This is not a big deal, but certainly an irritation, especially after the check-in incident.

The room was nicely appointed and adequate but did not look like the room we saw on our web site. Where's the balcony? There are none. We found the 10 am check-out time hard to meet. I called the front desk to ask if it could be extended for one hour. I got a very abrupt and discourteous reply that we could extend it by 1 hour but if we weren't out exactly by 11 am, we would be charged $100. Are they trying to make sure we won't come back?

Then, there were the little things like not having a graduated curb so that we could roll our heavy suitcases into the hotel (isn't this a handicap accessible requirement?); paying for wireless computer access in our room, and the absence of ashtrays in the designated smoking area.

We visit Las Vegas 3 times a year. There are many places to stay so we won't be returning to this hotel.