My partner and I arrived in Las Vegas at around 6 pm on a Monday evening and drove from the airport to La Quinta Inn, Nellis, to check in for one night, booked directly by the hotel's website three weeks previously. We had received confirmation of the booking from them by email. We had chosen this hotel entirely because of the good reviews here on Trip Advisor.
We drew up to the hotel at about 7 pm and went to reception to check in.
A not very smiling man at Reception informed us that he had no rooms available and that our booking would not be honoured ... he said something like "well, it was only an internet booking ... ". We were tired and not at all happy.
He passed us a sheet of paper with a list of other hotels nearby, and their costs and told us that the only other one of comparable standard was the Holiday Inn Express, just across the street. He offered no further help at all and was not even apologetic. No doubt if we had not turned up, they would have charged our credit card for "no show" - yet he offered no compensation for having let us down and not honouring the booking ... he never even offered to telephone another hotel to see if a room would be available for us.
So, all in all a horrible hotel and we will never book a La Quinta Inn again.
However, this story does have a happy ending ... we went across the street to the Holiday Inn Express Nellis where the staff were just wonderful and welcoming and the entire hotel - which appeared to be brand new - was really excellent and looked a great deal more luxurious than the La Quinta Inn. By the end of the evening, we counted ourselves as lucky.
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