When we first arrived, we were greeted by Jeff who was very nice to us and also gave us the jacuzzi room. We were staying there for 7 days 6 nights. The bed was comfortable, everything was fine until we found a dead cockroach on the bed our 4th night there. I went and the front desk person, which was a lady and she sent a maid to our room. When the maid got there, she took the cockroach and said her manager would call us in a few minutes. We were heading out the door but decided to wait. We ended up waiting for 30 minutes. My husband went upfront and the front desk lady accused us of planting the bug there! I was so furious! She just brushed it off like nothing! All she said was that she couldn't do anything and that was that. Later that night we talked to Jeff again and we got a different room and one nights worth money back. Seriously though, we will never go back there. We were so mad and it kind of ruined our trip. One nice person just couldn't make up for the rudeness of the others there!
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