Picked this location due to good reviews, lack of casino and the location since I was attending the bar and nightclub trade show.
At check in, the desk staff was more than helpful and very pleasant.
As a Diamond member, I was given 2 coupons (total value of $20) to use at the deli for breakfast each AM. Since I was staying 4 nights I asked why only 2 coupons and asked if I should have one one for each AM since this is the way all other Hiltons operate. I was told that I could use the coupons like cash and not have to spend the entire value of the coupon each day. Seemed plausible.
After check in - the stay started going down hill and fast.
Took 5 different keys to first enter the room - when I went back to the desk to get new keys I was told that the lock needed to be fixed and they would send someone that night. NEVER HAPPENED - each time I tried to get in my room, it took another trip to the front desk to pick up keys in the hope one would work. Each time, I got news keys - at least 3 times per day - I asked the lock by fixed.
Discovered the room had no working safe - let the front desk know. Front desk assured me it would be fixed the first night - NEVER HAPPENED.
Let them know the seond day the safe and the locs still had not been fixed - they assured me they would take care of it ASAP - nope...
Went the deli the first AM to use my coupon to get brekfast, bought about 6 dollars worth of items and was told that I had to use the full value of the coupon or lose the rest of the value. I explained what the front desk had told me and they said I was wrong. Went to the front desk and explained what the deli person had told me and they said the deli person was wrong. I asked that the front desk person come to the deli and explain and was told they could not leave the desk - there were 4 folks working and no one was in the lobby. I gave up up on this one and went to Starbucks.
The third day, I once again asked that the lock be fixed, the safe be fixed and the room be refreshed since the housekeeping had not been in the room since I checked in. Was told they would take care of it ASAP. When I went up to the room later that day and the keys did not work, the sfae had not been fixed and no visit by housekeeping had been done, I packed and got out of there.
When I explained why I was chekcing out early, the front desk person said OK - nothing else - asked to talk to a manager - was told they were not there.
There are far too many hotels in Vegas at the corporate price I was paying to have this many problems.
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