We were relocated to the Hilton Grand Vacations Club (HGVC) at very short notice. We were due to spend our honeymoon at the Meridian Luxury Suites, but found out (via a review on this website!!!!) the evening before our wedding that they had closed down. Meridian didn't even have the decency to inform the travel agent!!!
Anyway......the HGVC more than made up for the Meridian's shortfall.....
We received a warm welcome from Jodi on the Front Desk, who provided us with some much needed essentials after one of our cases went missing.
The rooms are spacious and well equiped - definately a 'home from home' - washer, dryer, oven, microwave, large fridge/freezer, coffee maker, blender, hairdryer, spa bath, large tv in lounge and bedroom, and best of all ...free wireless internet connection. Complimentary sachets of the following replaced daily - shampoo, conditioner, body wash, soap, starbucks coffee, washing powder, washing up liquid.
On day one we thought we had a problem with the water temperature. An engineer was knocking on the door within 4 minutes of making the call. I simply hadn't run the tap long enough!! Oops!
Alice and Julian on the Front Desk made several phone calls on our behalf to locate our lost baggage. We can't thank Alice and Julian enough for their help.
The manager Mark is approachable and clearly places a great deal of importance on the wellbeing of guests. Mark was aware of the situation with our luggage and offered his personal support.
Blanca and the other Maids were very efficient and friendly. We returned to our room each day to find a wonderful towel creation - swans, dogs, birds etc etc.
The deli is open from early in the morning to 10pm. They stock all the essentials plus a range of sandwiches, wraps and salads, plus cakes, muffins etc.
We never struggled to find a sunbed by the pool. Fresh clean towels are provided by the pool area. There is a bar beside the pool, and free use of barbeques.
The hotel is located off the stip - a positive or a negative depending on the purpose of your stay. We spent a lot of time on the stip so enjoyed the quieter side of the HGVC.
We would definately stay here again. Thank you to all at the HGVC!