I stayed at the Crestwood for its price, easy and close access to Las Vegas Strip's attractions. When I checked in to get my "guaranteed 2 queen bed room", I was told there were none left and all I could have was a single queen and a pullout couch/bed. Well, I agreed to it thinking it can't be that bad and not wanting to look for another hotel on the fly. First off, when we got back at midnight, I found no sheets or pillows for the couch/bed. When I called the the front desk to ask for bedding, the lady on the other end said I would have to come down and get them, that she couldn't deliver them. Before I went down, I dicovered the pullout bed was broken and couldn't be slept on as it looked like a rollercoaster! The rather rude female night manager bellowed, "I can't give you another room" when I asked and wouldn't answer me when I asked if the hotel was full and she didn't seem to care when I said I would have to sleep on the floor because of the broken bed. To make matters worse, when I returned to my room, I found it impossible to put the bed back in the couch! So, my night included sleeping on the mattress on the floor underneath a semi folded bed jutting out of the couch. I was so disgusted I didn't even bother telling the manager the next morning but juts put the keys on the desk and told him I had a lousy night! I won't be back!
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