Great front-desk customer service! They allowed us to check-in early. The best part of the hotel is how near it is to the airport, outlet mall shopping, restaurants and the car rental return. This is also a great place to stay to save money because they have full kitchens, stove and full sized fridge included! The room is big, with comfortable beds and pillows, nice, strong Wi-Fi signal and large bathrooms. My biggest complaint - because I am a non-smoker - is how strong the smell of smoke is in the rooms even though we were in a non-smoking room. I think the smell is coming from the hallway (possibly from other smoking rooms) and comes in through the rather large gap between the floor and the door of our room. To remedy this - I got some towels from the bathroom and stuffed it under the door gap and the floor - wala! no more smoke smell. Also, a few but not all of the complaints that are mentioned about this hotel are petty and could be avoided if people are prepared and do their research first. My two cents - if you want a first class/five star experience - pay the money and stay at a first class/five star hotel.







