My husband and I were very impressed with the size of the room, small kitchen and sofa area. Very nice hotel to work from. However, on my first evening, I woke up several times scratching. I own an organic boutique and travel with my own pillows and sheets because of allergies to washing detergents. I was surprised by the scratching but thought little of it until I actually felt a crawling on my arm. I turned on the light and thought I had a spider of some sort on me. Looked closely and it didn't have enough legs to be a spider- looked more like a tick but tiny. So I jumped out of bed, killed the bug and put it in the hotel plastic cups they provide. I went down to the front desk and asked to speak to a manager. I was told they would be in at 9am. I calmly explained the situation (after all it's not the front desks fault) and she offered to switch rooms which we did immediately. I looked up bed bugs on the internet and the little bug is identical to the not quite oval shape they show. At this point I am still not sure it was a bed bug as internet pictures are not proof but surely a hotel manager would know. I told the front desk that I had the bug for them to check out and also to give to the manager my message. No manager phone call all day. I was at a convention but my husband was in the room the whole day and they had my cell number. I call at 6 when I got home and the manager had already left, was told would be at another property the next day but I could leave a voicemail.

I told the front desk agent that I would suggest calling the manager to give my message personally. I was immediately called back telling me the Front Desk Manager was impowered to help me and that he would be in tomorrow. When I asked "when?" I was told, "ohhhh 2:30 - you will already be checked out. Sorry."

I called La Quinta customer service at their 1800 number and she actually said "well I think the front desk agent took care of the problem by putting you in another room." I asked isn't their a policy that when you request a call from a manager that they actually phone you back. She avoided the question stating that she could put in a request that would be handled within 3 days. I told her I expressed that I wasn't looking for a comp, no free anything. I would just think that the hotel would actually want to see the bed bug and would follow up saying that they did a thorough cleaning/steaming of the room in accordance of health codes and hope that I would stay with them again. I wanted to hear that because I like the hotel. I like the location in west Las Vegas - far from the strip. It has a cold stone nearby that my husband LOVES.

Overall - dissappointed at the customer service and absolutely no assurances that the bed bugs were taken care of so we will never book at this hotel again and I will write every review possible so that they will take care of any problem and perhaps others can enjoy this hotel in the future.