No website, including the Hilton's, allows you to reserve a 2 bedroom unit at the HGVC- Flamingo. I emailed the Hilton Hotel prior to making my reservation and was advised in writing to book a 1 bedroom unit, and then reserve a studio, but ask for them to be adjoining. We did this and pre-paid $1600 for 4 nights, which was non refundable.
When we arrived 4 weeks later at 4:00PM, we were given two rooms at opposite ends of the hotel. We asked again for adjoining rooms saying we could wait to check in, but we were told the hotel was all filled up. It was not. This was a lie to us by 'Ricardo' at the front desk. In fact, the studio room that adjoined our 1 bedroom (#1243/#1245) remained vacant for the first two nights of our stay. This is the room where our children were supposed to have stayed. We requested that the Hotel manager contact us to discuss our compliants on the room reservation, but this never occured. The only people who called us were the the time share hucksters.
In addition the air conditioning in our 1 B/R unit was not working properly and our room was way too hot. I called maintenance twice to look at this, and they ultimately came to our room to fiddle with a switch, but then tell me that the airconditioning was fine.
This was the 2nd lie by a Hilton staff member. I checked other rooms on the 12th floor and found their air conditioning was blowing as it should, and their rooms were actually cold. In our room, the air coming from the vents would not even move a piece of paper.
My wife and I will never stay in this dishonest hotel ever again. For the amount of money we paid, I only wish we had booked a 2 Bedroom unit with any of their competitors. Had we not been pre-paid, I would have walked away from this shabby establishment. You should go elsewhere to spend your hard earned money.
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