On a recent stay at the Wynn in Vegas - and after eating too much for too long! - I decided to buy one of Canyon Ranch's day passports to be able to use their gym and gym classes, steam, shower facilities. The passport costs $35. I could have used the Wynn's gym for $25 but I figured that Canyon Ranch would be a really great experience. I was really disappointed in the facilities. I guess I expect a lot from Vegas especially since every hotel has high end spas and this is Canyon Ranch, the pre-eminent spa franchise. First of all, I entered through the Venetian and I don't know if there's another entrance to get into the spa but I was directed by a guard to take an elevator up to the 4th floor for the spa. The elevator opens and I am in one of the Venetian hotel room hallways. So I'm now walking down a long hallway of hotel rooms. I'd be pretty upset if I were staying there that there is foot traffic like this outside my door. The spa entrance was non-descript but said "CANYON RANCH SPA CUB" - the "L" was rubbed out. A little sad. We checked in, paid our $35 dollars, and were not given a tour or explanation of the facilities so we wandered around to figure everything out. The locker room was really spartan, and I don't mean that in a minimalist chic way. I mean it like a high school gym locker room. I saw the hot tub area and I would never get into that thing - it looked like it hadn't been renovated in 20 years and was not luxurious in the least. My friend and I were on the hunt for the relaxation room so we could have some fruit and water before our workout. We couldn't find the room because its actually an unmarked door which had a towel wedged into the top of the door frame to prop it open. Weird. The room itself was really trapped in the 80s and had no character or relaxation quality - my friend pointed out that with all the women in robes and magazines strewn all over the place, it looked like a gynecologist's waiting room. Also, in comparison to say, the Bliss chain, which offers a full spread of light bites in its relaxation room (cheese, crackers, fruit, little brownies), this was kind of pathetic. There was water, tea, coffee, and whole fruit which was actually unripe. (I ate a green banana for lack of choice.) Anyway, on to the fitness class - "Muscle Conditioning". The teacher was nice, but he spent more time talking about what we were going to do as the next exercise than us actually exercising. Also, the studio's decor is dated with some sort of weird pastel logo on the wall and stripes. I just kept thinking "This is Canyon Ranch?" After the workout we had some lunch at the cafe' and then took their class called "Blissful Restoration", which was supposed to be a restorative yoga class. I take restorative yoga in NYC. Its basically a less strenuous version of yoga but there are still all the basic poses and it provides a challenge. This, however, was literally naptime. I spent about 10 minutes straight curled up with my head on the pillow and my knees to my chest. The teacher "lit" three electric candles. Really hokey. I probably should have walked out but I thought it would get better, and after all, I paid $35 for this experience. Also strange is that there is no separate yoga room. There is a workout studio with spinning bikes on the perimeter where we did this yoga class - not Zen or relaxing at all. Also weird is that the $35 is advertised to include full access to showers (not that we wanted to!) but we were not handed a lock for a locker or robes and we were carrying our bags around the whole time. In any event, I am surprised Canyon Ranch would associate its name with this and I hope that another brand buys this space out soon and improves it. Now that the Venetian has the shiny new Palazzo resort attached, there should be a spa that is up to par with the fabulousness of the property.

The Canyon Ranch spa is voted the second best spa in Las Vegas. It is located at the Venetial hotel and shared by the newly built Palazzo. Booking is very easy. They didnt had my original massage service due to a construction. The spa is easy to find. They have a cafe that serves healthy but overpriced menu. Of course, this is Vegas. They have a 24 hour cancellation policy but wasnt able to accommodate the changes I made from a friend who canceled. So, I had to take her service or else I get charged the whole price or only refunded 35% of the price. That was a hassle. The women's locker are small and Im glad it was not crowded when I was there. They serve juice and water and some fruits. The jacuzzi area is relatively small. I wonder what happens when the spa is too busy. They have numerous treatment rooms however. I had the canyon ranch massage. My masseuse was good though. i noticed that they are touchy feely meaning to say when they meet you, they will put their hands around your shoulder or touch your back. I was surprise at this at first but I think this is a way for you to feel more comfortable. My massage was late but finished right on time. After that, I had my mango scrub. It was ok. I think I can do it home if I have the hydro tub they have. The cute part is after a service, they ask you to choose a wellness card that inlcudes some inspirational quotes. When she showed it to me,I thought we're doing tarot readings. lol. The walk to the treatment room is long and puzzle-like. Very un spa-ish. When I spa, I want to zip out right the room and continue on getting ready. It was a long walk. they shld do something about this. Will never go back only if they have a really signature service I want to try.

I had to laugh at the most recent rating about the sauna being down. I was the one who complained about it malfunctioning (in late February) and had it shut down then. This was AFTER I ended up trapped in it as it over-heated and melted the rubber door-stop loose, which then bunched up and prevented the door from opening. I had to drop my towel and use it as a defense to batter my way out. I sustained 2nd degree burns in several places on my right arm. It appears the scars will be permanent.
I had to request that they remove the spa fee (didn't get the relaxing experience I was expecting). They took two sets of pictures of my arm and had me fill out an incident report. A report that I had to sacrifice my lunch 1/2 hour (I was in Vegas working) speeding across the Palazzo to the spa and back to my meeting room.
I haven't heard anything from the spa manager Suzy. No follow up call ..."How are you doing?....etc" and their insurance company never answers my calls or returns my messages. I have paid my own doctor fees and prescription fees and would like to recoup the cost of treatment. In this day and age of sue-happy people I am very much surprised that I wasn't afforded a bit more courtesy and attention. But it appears that nothing and no-one at the Canyon Ranch operates at a professional level.

My wife, two friends and I all visited the Canyon Rand SpaClub facilities at The Venetian in Las Vegas on 2/16. After the four of us completed our services and returned to the main check-in lobby area of the spa we all unanimously agreed that we were all very disappointed on so many levels.

Ironically there was a very irate woman at the front desk complaining in her robe about the very things the four of us were discussing. We should have known when we were asked to pay first, that something was not right!

-We were rushed at the front desk for check in
-Very rushed in the locker room with no explanation of where things were including bathroom, grooming area, meditation room (if there was one), etc
-The waiting room was extremely crowded, with no seats available (no tranquility up to this point)
-Even the fruit in the waiting room was rushed as it wasn't even ripe
-Masseuse - let's see... he talked the entire 50 minutes, never dimmed the lights, never had any music playing, no candle, etc (again no tranquility or peace) and let's talk about his complete lack of technique. I left sorer than when I first walked in.
-For a place that boasts all this square footage, it must all be in the gym and rock climbing wall because the hot tub, sauna, and steam room were tiny (again with no ambiance or tranquility) - the sauna on the ladies side was out of order (per my wife).
-Showers lacked again ambiance and tranquility and to top it off, they were not even clean! Nothing says tranquility like a shower drain with slowed drainage and hairs all over the wall of the shower.
-Service...No one directed what to do with our slippers and robes once we were through- I was standing around like an idiot while staff members rushed the next hour’s appointments in like cattle as well.

We should have read trip advisor and all of the bad experiences others have already had before booking at CRSC. The funny thing is that we are not complainers and we're open to giving things a chance. We roll with the punches. We know that anyone can have an off day in one respect or another, but at the price of 4 massages (a couple's full body massage, a head-neck-shoulders massage, and a foot massage, all at 50 minutes) and a facility so highly talked about (not sure why other than having a good PR rep), customers should not have to endure and PAY THOSE PRICES for what we experienced.

We will not be returning to the CRSC! By the way, they have yet to reply back to an email I sent to them explaining our dissatisfaction and experience. No surprise there…

I wouldn’t be remiss if I didn’t say that my wife and I both feel that our experience at the spa in no way shape or form reflects our overall experience of The Venetian as a hotel and Casino. We enjoyed The Venetian very much – just stay away from the Spa!