I stayed at The Palms over the weekend with my boyfriend and he stayed an additional few days more for business. We were very excited and looking forward to a funfilled experience. The room itself is nothing to write home about and is a little outdated but it is a good size and the bathroom is fairly large. I arrived at 11:30am on Friday and was able to check in early which is the only positive of this whole experience.
Saturday night we came back from the pool with our sunglasses on our faces since our hands were full. I then put my sunglasses on the ironing board which we had been using as a shelf for our smaller items. The next morning we went down to brunch and had to unexpectedly run out to FedEx Kinkos so I didn't have time to go back upstairs to get my sunglasses. Upon returning we got ready to go to the pool and realized they were missing and of course the room had been cleaned. So we were robbed by the cleaning staff. We searched through all our belongings to make sure before calling security. These were expensive sunglasses so this was particularly upsetting. When security arrived he interogated us like we were the thieves and outright told us that 99% percent of tourists find their items before leaving basically not taking us seriously. I filled out an incident report and was told I would hear something about their investigation efforts within 24 hours. When we didn't hear anything my boyfriend went downstairs and noone at the hotel knew of our incident nor could they located the incident report form I filled out. For 2 days he tried to figure out what happened and noone knew anything nor was responsive. We were basically ignored. To make matters worse for the next 2 days the cleaning staff would not clean our room (I am assuming because they heard of the theft and our reporting of it).
To top it all off my boyfriend went to a business dinner and I was in a towel since I had gotten back from the pool and I heard the key in the door and someone walk in. I assumed it was him but it was the cleaning staff (maybe returning to the scene of the crime!?) and they questioned me as to why I had not checked out of the hotel...our checkout day was not for several more days. The most annoying part is that she did not even knock..just walked right in.
The hotel is fine if you want a springbreak / lowclass experience but otherwise I would not recomend this hotel to anyone unless that is what you are looking for and if you also don't mind being treated like an annoyance if something godforbid happens to you at the hotel like me.
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