We booked 3 months in advance a 2 bedroom suite in the Palms. The hotel sent us a web link so we could view the room. The room we booked was hip, modern and very stylish and included a bar. Even at 600.00 a night we were very excited. Once arriving in the room we were shocked. The stylish room we thought we booked was actually decorated with moss green 1990's furniture. After seeking out the manager we were told they gave our room in the new tower away and the hotel was booked. The room given to us was just in the old and just plain old. All they could do was upgrade us to a room that would cost an additional 500.00! Needless to say we declined that option.

Off to the pool we head for "Ditch Friday's" pool party. If you are 20 and looking to hook up with the drunkest person you can find, this place is for you. The pool is DISGUSTING and the people entertaining. Basically spring break. It was at least trashy fun people watching .

Later that evening we start to ready ourselves only to hop into a freezing cold shower. Again I ring the manager. He sends up his engineering dept who argues with me for 20 minutes nothing is wrong with the water temp. Finally after I insist they measure the temp against one of the other showers in the suite, they agree there is an 18 degree temp difference. They fix the issue leaving me with a tub filled with black dirty boot prints.

Housekeeping arrives while we are away. I am happy to report the boot prints are gone but the cleaning was pathetic in all other regards. No one bothered to vacuum as there was still hair all over the bathroom floor. This "suite" had no plasmas, no iPod hook ups, and very little furniture. The lighting was nonexistent leaving the room very dark. The only positive point was the bed. It was VERY comfy and was made with nice sheets and pillows.

Overall this was the worst hotel stay I have has in Vegas. The casino is small, dark and dull. The staff is not particularly friendly. The hotel does have a good bar (ghost bar) and club (rain) but I found the Bunny lounge and Moon to be a joke. We had a good snack at Little Buddha but the rest of the food selection is subpar.

I could not recommend this casino to anyone. Your money is better spent at Caesars or MGM.

This was my first stay at the Palms and was lucky from the start.

We had a great deal ($109 with $30 food credit, $30 spa credit, $25 gaming credit and free VIP entry to the clubs).

On check in not only did we find we'd been goiven a $50 food credit, we had been upgraded to a Grand Suite! We had a living room, seperate bedroom, cloakroom, and a jacuzzi bath in the bathroom.

Decor was ok, not the hippest but fine. Also the TV's are 'old' style - but for a free upgrade I wasn't complaining!

Housekeeping could be better - the room was clean, but the fridge hadn't been cleaned out after the previous guests.

Used the spa, which was very nice, had a good massage and facial (package was $145 once the credit was applied). Didn't have time to use the pool but it looked nice.

Played the slots a little, and had my first win - only $20, but better than losing!

Ate at Little Buddha, good as usual, and the buffet for breakfast. Buffet is small, but ok for breakfast.

Overall it was very very quiet (Playboy club, Ghostbar and the casino all quiet), it was midweek but even so was very very quiet. I assume that's why we got the upgrade.

I would consider the Palms amongst the “middle of the road” casinos in Las Vegas as a general visitor (Las Vegas has lots of these-decent accommodations, okay casino, and some bad & good dining options). I would definitely give it slightly higher marks if I fell into that “young party at the club crowd”.
The palms has 2 great things going for it: A great nightlife/party scene (2 nightclubs & 2 Nightlife style lounges – most properties only have 1 of each) and some really awesome suites (only if your willing to drop $2,000+ a night). Other then those 2 factors-It is an average hotel for the average visitor.
The regular rooms: spacious and have comfortable beds-Nothing that really wow’s you though.
The casino: Somewhat older & outdated – carpeting looks faded and machines as well
Dining options: Food Court-Blah, Buffet-AWFUL, Gradunos-pretty good Mexican fare, and the high end restaurants I haven’t had a chance to eat in because they are $$$ - although I hear N9Ne & Nove are amazing.
Staff: Fairly Friendly
I would only stay in this casino hotel again if I was given a heavily discounted/free room again.

The trip started off a little shaky. Upon check-in the front desk staff were not very welcoming or happy. I was checked into a dirty room in the Palms tower and after a couple of calls to the front desk and housekeeping who told me there were no other rooms available (yeah right), the general manager gave me a call and upgraded us to a room in the Fantasy Tower. Naturally, the right thing to do.

The new room was very nice and very clean. More updated and larger than the Palms Tower. Loved the pool area, the bartenders were extremely friendly and hospitable. It gets jammed packed early so be sure to have the life guards and hosts help you with chairs. People should not be allowed to save chairs, sorry. I'd throw their towels to the side. Don't depend on the waitresses for drinks. It's much easier to go to the bar yourself. Music was fun and energetic, but they had the owner of the new tattoo parlor spinning music on Saturday and he was awful. Made it to Rain, Moon and the Playboy Club. All very nice and had a good time. One regret not checking out Ghost Bar.

The hotel is off the strip, but we honestly did not feel the need to leave. The food in the Cafe was decently priced and great for late night munching. The mexican restaurant for brunch was okay, but you can't beat the $14.95 price with all you can drink margheritas.

One main complaint would be that upon check-in I was told I had a $50 food credit to use at the hotel. I'm not sure where the miscommunication happened, but I assumed this included the pool area. Of course I didn't have a voucher outlining the rules of my food credit. Upon check-out I was told I didn't use my food credit and I had to pay for the food purchased in the pool area. Apparently it is managed and owned by a different company? So buyer beware. I contacted the general manager a couple times, but he neglected to respond to my concern. Clearly not giving a [--]. So Thanks for your professional hospitality customer service Scott! You were helpful with the room, but clearly falter else where. Any sort of response would have be fine.

Despite that set back, I had a pleasurable stay. I'll be staying somewhere else next time. There are so many more hotels and places to see. Viva Las Vegas!