I have to say, when my boyfriend and I visited the Palms this past weekend for my birthday, we were less than impressed. The hotel room was simply adequate. While our view was excellent, the room itself was surprisingly disappointing. We were both surprised at the lack of a flat screen tv, when the Gold Coast across the street, a much less expensive hotel, advertised their rooms, showing new flat screen televisions.

I also must say that we were very disappointed with the treatment of the hotel guests on the night of a hip hop concert at the hotel. When we arrived at the hotel after a night on the strip, we were greeted by very rude hotel staff who told us that the valet was full and we needed to find parking elsewhere. After driving around for about 10 minutes with no luck finding any parking, we returned to the valet where we demanded, as hotel guests, to be let into the valet area. We were ultimately let through, but it was very distressing to feel that the hotel cared more about the concert goers and the artist's entourage finding valet parking, then the hotel guests themselves.

Once we entered the hotel, we were met by more members of the staff who were less than helpful. We had to push our way through bouncers, concert-goers and club hoppers to get to the elevator bank where we returned to our hotel room. When we got there, we realized we had no choice but to remain in the room the rest of the night. If we were to leave, we would have to fight more crowds downstairs, with no help from hotel staff, and we had no idea when or if we'd be able to get our car from the valet.

All in all, our stay at the Palms was not a pleasant one, and I do not believe we will be returning to this hotel.

Palms never dissapoints. Always a happening place....

We somehow managed to stay at the Palms on halloween night in 08. What a wild place. The casino was fairly empty because there were so many 23-29 year olds dressing up to get into Rain, which is one of the premeir night clubs there. Dressed up in costumes from Frankenstein to basically see thru lingerie. Some women might as well wore nothing . The costumes were the best part of the night. They were lined up all the way around the entire casino to get into this club which apparently was at capacity.

The rooms here were pretty average, but clean and comfortable, though priced higher than most other places. Maybe it was just the occasion of halloween, not sure.

So if you want to do some people watching at stay at a nicer place than most on the strip, stay here on halloween, pretty cool.

They have the cust serv down pat.. I am in that industry and I have to say, they snapped to and stepped up to the plate.. Everyone I encountered went the extra mile and were good to me.. I did have a few things happen, however if one travels some, these were nothing.. the AC in the room did not work well.. I called them and they were up and fixed it within the hour.. My safe was permenantly lock and this great looking security guy came up and unlocked it for me right away since i had my inhaler in it..I accidently broke a glass on the carpet..A call to housekeeping has someone come while I was out.. I did not have to call again about these incidents. Made a mistake on my bill, fixed it right away...Ok on to the tangible stuff..Room was in the Palms tower, was clean, bed very comfy with a view of the mountains as I requested. I got A GREAT deal on Expedia.. the threw in a food credit. Smaller hotel with movie theatres which i saw a movie. Wonderful toiletries tho the towels had a rough part to them.. Not sure what was up with that.. Has a stocked fridge which I kept locked. FYI.. Walk over to the Gold Coast and take a shuttle to the strip or the Orleans-We saw Dana Carvey. He as a hoot!!. I lost some at the slots but won $ at blackjack so I was happy. Up $50 on my trip who hooo.. I am a 51 year old woman and I thought the hotel might be too young for me, but I saw older people, couples and some kids as i went Sun-Wed.. I had some coupons for the spa and had a wonderful 1/2 spa day.. lovely Did not feel at all uncomfortable..Good food but expensive and WHOOO.. ROOM SERVICE is VERY expensive, but the food was good..all the fees get you.. There is a $1 line fee and a $20 resort fee per day just fyi...I got such a good deal on Expedia, that this helped it.. Have i said enough good things about the Palms? Not much, bad except expensive room service fees and that was all, in my opinion..