Stayed here before that is why we returned hotel dirty gone down hill half of the restarants are closed room dirty found long hair alot in my bed and did not get the suite i ordered pool never any chairs opens late great location to strip put a charge on my sons credit card that never happened still awaiting credit.Do not take the stairs down no way out no fire doors have to come back up and bang on door hopefully someone will open it for you elevators old and very slow.You have to pay for ice now from machines.Very disappointed will not return and tell my friends not to.I hear New York hotel great.

We arrived on a Wednesday mid-afternoon so check in was fairly quick. The staff was friendly at all times but the hotel lacked in so many other ways it would be hard to recommend. The layout for the rooms is crazy and as others have noted, the elevators are slow and many times only one working out of 4. Room was clean, beds were comfy but I was really surprised to see a 19" TV. I thought they were all dead. bring your own shampoo and conditioner because what ever they provide will tear your hair out. The food is overpriced and nothing less than terrible. I would suggest eating anywhere but there. If you have a folding cooler bag, pack it. That way you can at least keep drinks and snacks in your room. The location is good and that is a plus. Easy walking distance to great hotels and places to eat. (The buffet at Treasure Island is really good and less than $20.00.) The gaming was not too bad, but I prefer O'Shay's right next door. We chose it because we didn't want to spend much on the hotel to leave more money gambling. Next time I'll stick to my favorite, Golden Nugget downtown.

Stayed here for 4 nights and had a high floor strip view room. Great view of the strip however it is loud, and the music is still continuing at 4 in the morning. It can be so loud you can't hear your tv properly. If you come to vegas though, you don't come to spend time in your room so it was great for us.
Great Drink prices in the bar downstairs. We had a smoking room and I'm not a smoker but the smell was bearable.
There were occassions where we would come up to our room and all you could smell was marajuana. Obviously the security in the building don't care what goes on in the rooms.
Don't expect a 5star hotel the pool is nice but always packed so we used the hotel harrahs next door. (This is fine as they are both owned under the same company).
Would be great to have a fridge in your room though.
Would I stay here again?? Maybe, but probably just pay a little bit extra and stay at Harrah's or Flamingos which is right next to it.
This is one of the cheapest hotels on the strip, so if your looking for a bed to sleep on and nothing more imperial palace is great.

I would say the customer serive we experienced was pretty average. The elevators were always incredibly packed. The room was very outdated and not very clean. There were some little hairs in the bathroom and some weird pink stuff I had to wipe up. I had some other family stay in the hotel on the same floor as us. My sister said her room was disgusting and my brother said his shower leaked. It's not a great place to stay, but I doubt it's the worst out there either. It worked for us because we were looking for something cheap on the strip, but I don't think I would stay here again.