I stayed at this hotel because it was the recommended hotel for a conference at UNLV. I arrived early (11ish) on the first day after traveling across the country to get there. I was told that they would have a room in a couple of hours, so I went to the strip. When I returned in three hours, I was told that I would have to wait until check in at three. Meanwhile, they checked in several other people who were part of the conference, and would not check me in until 3. Their response was that check in was at 3. I have never had a hotel that made me wait until the minute check in started. That was a minor detail compared with the rest of the stay.
We got our room, which was suppose to be a non-smoking room. The room smelled worse than any other room I have ever been in. We went to the front desk, which one person said that they would give us a can of deodorizer. Luckily, the only nice person working (Champagne was her name, I think) stepped in and said that she would change our room. The new room was better.
We stayed for three nights, and the room was only cleaned one time. The day before we left, we asked if we could have late check out and would pay for the extra time. The woman said to come back in the morning and they would extend it for a couple of hours at no charge. The next day, they said that they would extend it for a couple of hours but charge me 50 dollars. I agreed and then was billed 75 dollars, which they said was half the price. They didn't seem to care.
Do not stay at this hotel because it is one of the worst places I have ever stayed, and the staff (except Champagne) was some of the rudest and unaccommodating people I have ever met. For a town based on tourism, you would think that service would be the top priority. Not at this place.