Stayed at this dump from March 25th to March 30th on a baseball trip. I had read the reviews and was a little concerned before we got there but didn't think it would be as bad as other people were saying.
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>> First off, we arrived at 2:15pm and tried to check in. They told us we could not check in because it wasn't 3:00 yet. They told us that they could give us 1 room to hold our teams bags in and then when we come back the rest of the rooms would be ready. Not a big deal but from what we saw, there were no cleaning ladies cleaning the rooms in our section and there was a bag of garbage sitting in the hallway. We dumped our stuff off in the one room and went out to get lunch. When we returned, they said our rooms were available and we could now check in. Bag of garbage was still in the hallway and nothing seemed different from the hour earlier when we tried to get in.
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>> The rooms were DIRTY! I mean, stains all over the carpet as well as hair in the sink and on the counter. Not a good sign.
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>> The area is very unsafe. Our second day there, we saw a cop come flying into the parking lot, jump out of his car with his shot gun, yes, I mean shot guy. Not his little gun on his hip! Next thing, 3 other cop cars came flying in the other side and they all jumped out with their guns drawn. I guess they ended up trapping some guy around the back of the hotel who also had a gun. Such a nice feeling when you are trying to look after 22 kids!
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>> The next day, a car drove by me right in front of the lobby and offered to sell me drugs! Another nice thing for the kids to be around.
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>> We needed to get another room because 3 of us coaches weren't going to fit into one room together. We went to the lobby and requested another room. They said "no problem but we can't give you the same room rate". I asked why, to which they replied, because all 40 rooms we had reserved were booked! Funny, we only were using 7 rooms. Anyways, she put up a fight with us and answered 4 different phone calls while we were trying to figure this out. In the end, we got another room at the same rate, but the attitude and help we got was brutal.
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>> I believe I asked to talk to a manager on 3 different occasions and the person behind the front counter told me that there was none there at the time. Again, kinda funny because these were at all different times of the day and she could talk to the manager on the phone, but couldn't seem to get her to come to the front counter.
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>> Upon check out, we quickly paid our tab on 8 rooms for 5 nights and headed out to catch our flight. As we ate breakfast (at Terribles...very good I might add) we looked over one of the rooms invoices they had given us. This was the room of one of the coaches. He had been charged $56 in phone charges, 14 total phone calls all from the Friday night, which we weren't in the room to make. We called the hotel to ask for help with this and the girl at the counter put us on hold. After a few minutes and nobody coming back to the phone, we drove back to the hotel. When we walked into the lobby (still on hold I might add) the girl was talking to someone else on the phone and not even dealing with our situation. We approached her and she gave us no explanation as to why the charges were there and that once again, no manager was on duty to help us. She then answered 3 phone calls right in the middle of us talking to her.
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>> Another couple lined up behind us and within minutes, she completely walked away and started to help them. Unbelievable!
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>> Never in my life have I witnessed such horrible treatment by staff...in any form of customer service! These people behind the counter didn't care one bit about the people spending money at this hotel. Never in my life would I recommend this hotel...not even to my worst enemy.
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>> Believe all the negative reports you read on here. If you don't and book here, I promise you will be in shock! Save your money and sleep in a cardboard box on the sidewalk if you have to, just don't stay here.
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