I had booked with these incompetents for a July 24th Vow Renewal in late April. Spoke to an older lady and set the date and time for 3:30 pm, as we were coming out on a Tahiti Village voucher.
Fast forward a little over 3 months. My wife and I are gussied up, the stretch limo which I had rented for 2 hours picks us up and whisks us away to have our special time.
The problem is, when we pulled up into the empty parking lot with the neon "open" sign off, no one was there. Our limo driver called and they told him that they don't have a reservation until 6:30 and nobody under our name in the system whatsoever! I got on the phone with the SAME LADY I spoke to in April and she had the nerve to tell me that "The person you probably spoke to is no longer employed with us". What a line of garbage!!
These incompetents completely ruined my beautifully orchestrated day! They did offer a free DVD and flowers for my wife OR one (1) hour of limo service, which "probably wouldn't cover the entire time you'll need, so you'll have to pay for another hour most likely."
Unbelievable!!!!! Needless to say, I didn't allow them to ruin another day of my vacation.
Please, dear reader, if you are naiive enough to go with these poor business people, by all means call them DAILY to confirm and re-confirm your plans. You might just stand a chance of them remembering you.
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