This was our 7th stay at the Paris/Bally's properties and once again we had a really great experience with one downside.. Upon arrival on Friday 2/24/06 at 8:15pm, I proceeded to go check us in at the airport. Upon arriving I was informed the computers were down so we couldn't be checked in there and we would have to go to the hotel. This is the 3rd time since Novemeber I have been to Las Vegas and this has happened all 3 times with them. A real downer...But here is the real kicker. I am a Diamond Member with Harrah's and I called ahead the day before because we wanted to upgrade to a suite. I went ahead and booked a Calais suite at a reduced rate but upon arrival at the hotel to check in, it turns out the person who helped us at the airport was a supervisor and thought we were only gold members and unblocked the suite and proceeded to place notes all over the account not to upgrade us. It wasn't until I spoke with the front desk manager at Paris and gave them my Harrah's Diamond card that they fixed things. They apologized and chalked it up to conversion from the connection card (Was also a VIP, but they lost all of that with conversion apparently) to Total Rewards program with Harrah's inc.
After that, we were given a Calais suite, I spoke with my Casino Host and by the end of the trip, we had been taken well care of, enjoyed wonderful food and a fantastic suite. I also won a good chunk of money and the casino and all of the staff I encountered were all very kind and helpful to us. So I am giving them the benefit of the doubt as I know conversion has been tough, but at least most of the folks there are trying hard...We'll be back again in March/April and I hope by then they will have worked these glitches out or it will be time to switch to the Mirage...
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