Have stayed at other Harrah's properties so thought we would try this hotel just for a change. VERY hot outside 108 and sitting in a black car waiting for valet to get to us was not really the way to start the vacation. They had only two people working the valet at noon and not blaming them but they were walking very slow when going to cars. There were about ten empty cars ahead of us and each of them had to be parked prior to anyone even talking to us. Okay now we move to the inside which is very cold and the checkin went pretty smooth. We were asked if we wnted an upgraded room for an extra $40.00 per night so we said sure. The lady checking us in was nice, but we to ask how to get to the elevators as no directions were given to anything. The way this hotel is laid out getting lost is easy to do. Made it to the room which had a good view and the room itself was very nice. As we were unpacking room service came in and put a $8.00 bottle of water in the mini bar as she had forgotten earlier. Found out had she not done that we would have been charged for the water. Three days here turned out to be ok but not special enough to return. The check out was a nightmare at 9:15am went to the front desk to check out because we could not see the bill on the TV. After a short wait stepped up to the desk and the lady working it just looked at me as if I was intruding in her life. I had to start the conversation by telling her I was checking out, at this point she told me the computers were being upgraded and I could not see the bill nor have a copy but would just need to trust that it was correct and they would send me a copy of the FINAL bill if I really wanted it. Ever leave someone a blank check and hope they don't take all of your money? I gave this lady my fax number and ask her to send my bill as soon as possible. Two days later I had to call again to try to get the bill, guess what the computer system had not beeen upgraded it was just broken, big difference. I did get my bill faxed but will not be going back as I do not like being lied to or asked to just trust that my final bill will be sent to me without me looking at it.
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