We're HHonors members. It took awhile to get into our room. Past check in time. But when we got it was just as we asked, on a high floor and a quiet room. Nice view of the city and the mountains. The next morning our tub backed up with very unappealing matter, but the front desk staff gave us another room to shower and dress in while they took care of our bathroom issues. The housekeeping was great, the front desk staff amazing. I heard more than one knucklehead complaining over silly things and they handled each complaint with grace and diplomacy. It was New Years Eve and the place was packed with all different types.
The hotel is a typical embassy Suites with a very nice breakfast spread and atrium layout. The location is good and the front staff must have a way with the local cabbies because they show up within minutes. They even have a shuttle that they run back and forth to the strip hourly - which is not highly advertised. No charge!
We'll definitely stay here again. Great place but the staff made it fantastic!
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