My first time staying at Ballys. I booked my room through Ballys website. Important to note on their website, they have 2 different room options Deluxe or Luxury rooms. They use the same photo for both rooms but the luxury room says it has "spectacular views". I also called the hotel to ask them the difference between the two rooms and they told me the luxury room is renovated in the North Tower with a a great view guarnteed. I asked if I can have connecting rooms, they said absolutley. I booked the luxury room online. 2 rooms for myself and my family. I comfirmed it twice before I left.
The Front Desk person was the rudest front desk person I have ever encountered in my life and I've traveled all over the world, been to Vegas numerous times since 1996. As she was checking us in I told her I wanted to make sure we had connecting rooms. She got very hostile with me and replied that they have no connecting rooms and the other room we booked would be 10 floors above the other room. She also said they had no double beds which we requested. I needed double beds since 2 of my family members were sharing a room..She told me very angrily there are no double beds available at all.
Then I asked her what the views would be.. She replied in a very hostile and angry way that we would have no view at all. I told her I called to confirm and was told I was guarnteed a room with a view. She got very angry and snapped at me, saying the hotel gurantees nothing and we have no view. ... I then got very angry at this point. I told her in a nasty tone that is lie because on Ballys online booking, the luxury rooms come with a "spectacular view" .. I then said I called the hotel to ask the difference bewteen the Luxury and Deluxe room and was told all of the Luxury rooms come with a "spectacular" view and thats why I booked it and payed more money otherwise I would have payed less for the Deluxe Room without a view.
So after that she says nothing and for about 10 minutes, types into her computer. We are just waiting there. She finally says, ok I found 2 rooms for you, next to each other with a great view in the renovated North tower..She said One with a 2 double beds and one with a King that you requested.. She did not even say shes sorry, she was still being very rude and sarcastic.
We got to our rooms and everything was fine, large room, new furniture, very clean,, and the view was nice-nothing spectacular.-- side view of the Flamingo, wynn, stratosphere, ceasers palace, the mountains..
The huge positive for me is the location, connected to Paris, right center strip, near Bellaggio, Ceasers, Alladin. Easy to get around.
I also like that the hotel is not as crowded as other hotels that are themed like Ceasers or Venetian.
I ordered room service often, thought the food and service was very good. I ate only at Sidewalk Cafe. Thought it was nice, casual place to grab something for a quick bite. I did most of my eating at other hotels at Emerils, Top of The world, Mix
The Negative for me is the rude and hostile Front Desk. The hotel really needs to improve their customer service.
The hotels for the elevators are not so safe, anyone can get on them. You don't need a room key to access them. I found this to be unsafe for anyone traveling alone.
The wait for a taxi at the hotel, takes forever. Not too many cabs pull up at Ballys.
If you stay at Ballys don't let the Front Desk people put you into a room that you did not book or a bad room. Make sure you get what you payed for..Be sure to be aggressive and firm until they give you the room you booked. I would not be staying again, I don't care to fight with front desk people. A good hotel does not treat guests like that. Ashame could be a great hotel.






