We travel to Vegas several times a year but do not stay on the strip but rather at one of the Marriott locations. However because we were traveling to meet friends and family for our anniversary we thought it might be fun and easier to stay on the strip. We also wanted to see a "traditional" Las Vegas show and had heard good things about Jubilee.

When considering staying in your hotel, we first checked on line, however because we were traveling to Las Vegas to celebrate our 20th anniversary we phoned to ask a few questions to make sure we knew what we were getting. The reservations clerk was very helpful and informative. She explained that the Summer Sizzlin package were for rooms in the old tower which had not been upgraded and suggested that we spend an addition $20 a night to upgrade to a new room, on a higher floor with views since it was such a special occasion. Because of her recommendation we did book the more expensive room. She thanked us for choosing Bally's and said that we would be glad we made the choice to stay and upgrade.

Upon check in we had already been assigned a room on the 16th floor. We asked if there were any upgrades available since it was a special occasion and the clerk rudely informed us that the anniversary was noted and everything had already been taken care of. So we were excited to get upstairs and see our room. The room was not anything like we anticipated. First the carpet was 3 different colors from some kind of cleaning or lack of cleaning, which made us feel the room was unsanitary, second the view was the top of a lower building and the other tower of the hotel. The sofa was not in front of the windows as your web page shows, but rather back against an interior wall, that it mattered as there was no view any way.

Needless to say we were not satisfied so called the front desk. The desk informed us that the room was considered an upgraded room and that there was nothing else they could do. We explained in detail what our concerns were about the room and again were informed that the room was the best the hotel could offer. We asked if that was the only vacant room in the hotel and the desk informed us that they had one other room we could look at but that it was on a lower floor. We looked at the room and felt that it appeared to at least be clean and although it had no sofa, we at least could see a couple of the other hotels from the window. So we opted to change our room. When we inquired about a lesser rate since the room was on a much lower floor we were rudely informed that the rate was the same for any room in that tower because they had been remodeled. Quite a different story then what we got from the reservationist.

The next morning we went to meet friends who were picking us up and witnessed one of your employees treating people waiting for cabs so rudely I would have come right back to the hotel and complained. He actually told a young mother to get in the --- car as he was shoving her things into the taxi van. We had dinner at the buffet and with the exception of the man bringing us our drinks everyone was rude. We had lunch in the 24 hour coffee shop and again your employees were rude. In a town that was created on and boasts of service, your hotel falls short. It is apparent that your employees are not happy in your hotel either.

We checked out via the TV and today our record came showing a charge for the safe rental, which we never used. And while it is only a $3 charge, the safe says UPON USE not an automatic daily charge. Obviously your hotel has some severe problems in communicating to the consumer what you offer and what you charge. We feel that hotel had a bait and switch attitude and that the consumer should be aware of your tactics.

We are thankful that we have been married 20 years and actually survived the stress your hotel put us through when we should have been celebrating such a wonderful occasion. We could not have been more disappointed in our stay at Bally's.