Bally's is located mid strip and has pretty much everything you would expect from a mid range Vegas hotel. It is not a particuarly outstanding hotel but for what you pay you get pretty good value. Casino is functional without being special. Rooms are sizeable and clean with good views. And the location is excellent being right in the middle of the action mid strip. Overall hotel amenities/shopping etc are also good.
What let down my experience at Ballys though was the extremely poor service I received, particuarly from front desk staff. It didn't start off well when the check in line was over an hour long. This really was unacceptable and by far the worst I had anywhere in the States. It also seems this was not a one off as I observed similar lines for check in every evening. This is not how a hotel should welcome their guests. My advice if you do chose to stay here is don't arrive past 7pm as you will likely get a long check in line.
This was then compounded by an astounding lack of care by three check in staff over the next few hours in resolving what ultimately turned out to be a booking error caused by them in regard to my booking (which they claimed had been cancelled only to discover that their system had caused the problem). During this time, absolutely no assistance was given and I was treated extremely rudely by all staff members. Furthermore, when the matter was resolved, no apology was given and neither was there any offers of compensation or upgrade. Further dealings with front desk staff were also not positive as they showed continuous disregard for service or trying to positively assist their guests.
Overall, my experience at Bally's was not positive due to the service I received. The hotel and room itself were nice enough and good value for money, but a bad taste was left in my mouth and I would likely not return.
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