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Bally's Las Vegas: Traveler Reviews


3645 Las Vegas Blvd S, Las Vegas, NV 89109
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Reviews you can trust

79% Recommend
3.5 of 5 stars 1,400 reviews
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Decent hotel let down by poor service

Bally's Las Vegas

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2 of 5 stars
MagicMoments_16   9 contributions
Brisbane, Australia
Jun 22, 2009 | Trip type: Solo travel
1/2 found this review helpful

Bally's is located mid strip and has pretty much everything you would expect from a mid range Vegas hotel. It is not a particuarly outstanding hotel but for what you pay you get pretty good value. Casino is functional without being special. Rooms are sizeable and clean with good views. And the location is excellent being right in the middle of the action mid strip. Overall hotel amenities/shopping etc are also good.

What let down my experience at Ballys though was the extremely poor service I received, particuarly from front desk staff. It didn't start off well when the check in line was over an hour long. This really was unacceptable and by far the worst I had anywhere in the States. It also seems this was not a one off as I observed similar lines for check in every evening. This is not how a hotel should welcome their guests. My advice if you do chose to stay here is don't arrive past 7pm as you will likely get a long check in line.

This was then compounded by an astounding lack of care by three check in staff over the next few hours in resolving what ultimately turned out to be a booking error caused by them in regard to my booking (which they claimed had been cancelled only to discover that their system had caused the problem). During this time, absolutely no assistance was given and I was treated extremely rudely by all staff members. Furthermore, when the matter was resolved, no apology was given and neither was there any offers of compensation or upgrade. Further dealings with front desk staff were also not positive as they showed continuous disregard for service or trying to positively assist their guests.

Overall, my experience at Bally's was not positive due to the service I received. The hotel and room itself were nice enough and good value for money, but a bad taste was left in my mouth and I would likely not return.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since March 22, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
nice hotel, good location

Bally's Las Vegas

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4 of 5 stars
drhfrog   1 contribution
brownsville, tx
Jun 21, 2009 | Trip type: Couples

my fiance and I visited vegas for the first time in may 09 and I have to say that we had a great experience at Bally's; the check in line was horrendous - about 25 minutes with only 2 clerks for about 80 people; our clerk was very nice though and upgraded us to a suite for our entire weekend stay for no extra charge (our friends we travelled with had to change rooms after the first night so I guess we got lucky!); our suite was huge, beautiful and very clean with a beautiful view of the paris eiffel tower; it was located in the north tower; the location is great; right in the middle of the strip and directly across from the bellagio fountains; ask for extra coupons at check - in and you'll get a booklet with discounts for the eiffel tower and paris village buffet - great deals...negatives: the hotel itself is older with a very strong cigarette smoke odor in the casino; there is no 24 hour diner or eatery in the hotel; and the ice machine on two floors were not working....other than that we had a great time and found all the staff very nice...would consider staying there again for the location and value

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 21, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location/Good Value

Bally's Las Vegas

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4 of 5 stars
PghBarb   8 contributions
Pittsburgh, Pennsylvania
Jun 19, 2009 | Trip type: Family
1/1 found this review helpful

We stayed at Bally's for my first-ever trip to Las Vegas. I couldn't be more pleased with the location - within easy or reasonable walking distance to many of the sights I wanted to experience. Right in the heart of the Strip. The room was clean, I felt very safe when walking in and around the property, and the price was right. As my sister said, it was a good "base camp" for everything we wanted to do. It's not flashy, but if you're looking for a clean room at a good price, in a very central location, Bally's fits the bill!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since April 26, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I was very pleased

Bally's Las Vegas

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5 of 5 stars
NewEnglandLass   1 contribution
Massachusetts
Jun 18, 2009 | Trip type: Couples
4/4 found this review helpful

Sorry this review is a little late. I stayed at Bally's during my first ever trip to Las Vegas, October 5-10, 08. I must say, I could not have been more pleased with my room. My room was in the South Tower, which I was a little leary about after reading other reviews. I have forgotten my room number but I think it was 6529. Anyway, our room had a magnificent view of the Eifel Tower and I was even able to see the fountains at Bellagio. I did not find that there was any excessive street noise or otherwise. It was a bit of a hike to the elevator but I was OK with that. The room itself was clean, clean, clean! That is number 1 on my list. Yes, it is true, the furniture is a bit outdated and scratched.....but who cares? I don't have to live with it. It's just a place to sleep and keep my stuff while I'm out enjoying myself. I'm sure the sheets were brand new. They were white and crisp. The bathroom was also very clean. I learned a tipping trick when I went to Disney. Rather than wait till the end of my stay to tip, I leave an envelope with $2.00 everyday for the room keeper. One morning my boyfriend had to go back to the room for something and our room keeper was there and she just went on and on about how nice I was to leave her a little card with her tip everyday. Who knows, this may have insured a little extra attention to our room. (I always had plenty of towels.) Check-in was a bit of a line but it went smoothly and timely. While in line there were associates passing us bottled water. No one was rude or out of line. Check out was easy too. I was told I had a phone charge on my bill and I calmly said, "I did not use the phone at all." She was very polite and said, "No problem, I'll remove that from your bill." That was it.
Also, you can't beat the location. My whole experience was positive. In fact, I'm returning to Vegas in late September and have already booked Bally's for my stay. Do not hesitate to stay at Bally's and don't be fooled into thinking the South Tower is awful, it's not.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 29, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Don't Stay At This Hotel

Bally's Las Vegas

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1 of 5 stars
tdh101   1 contribution
tdh101
Jun 17, 2009 | Trip type: Couples
6/9 found this review helpful

Our room was old, but we were in Las Vegas to have a good time. We did not care too much about the room condtion, it was clean and we just needed a place to sleep. The location of the hotel to other strip Casinos is ideal. Here are the complaints. 7 days after we got home I noticed we had a $200 charge on our credit card. When I called the front desk to ask what the charge was for I was told it was for ROOM DAMAGE. They could not give me specific details on what exactly the damage was. I can say this: the safe was broken, the dresser drawers did not open and shut. The furniture in the room appears to be the orginal furniture from the 1970's. Bed was hard and old. There was a hole in the sheetrock near the bathroom. I did not call the front desk I did not think that I needed to report all these items. We go to Vegas 3 times a year and will not stay, eat or gamble at any Harrah's owned property again. We will be moving our business over to the MGM chain. My advice to anyone, is to report all room flaws and don't settle for an inadequate room, demand to be moved. We will now become HIGH MAINTENANCE GUESTS when we stay at any hotel. I have had the run around between finance department and the front desk on this matter. I left a voice message for the Front Desk Manager but did not receive a call back.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 17, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d121312?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $142 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Bally's Las Vegas Also Known As

  • Ballys Las Vegas
  • Ballys Hotel Las Vegas
  • Ballys Hotel In Las Vegas Nevada
  • Bally's Hotel Las Vegas
Address: 3645 Las Vegas Blvd S, Las Vegas, NV 89109