Upon further review there seems to be some kinks in the Staybridge armor. Check-in was a breeze and very friendly front desk staff. We were given 3 keys and quickly headed up to our pool facing suite. All amenities appeared to be in working order and clean. As bedtime approached (we were there on a semi-business trip) we discovered that the pull out sofa had no linens. Why I ask were we not informed of this at check in? Service?? So a phone call was made to the front desk around 10ish and he said it would be up right away with the linens. 30 minutes pass and no linens, junior is getting tired and would like to rest on his sofa sleeper. Now I go down to the front desk and demand the linens and refuse to leave until they appear. He had forgotten to call housekeeping and they were on their way, yadayadayada. So I wait at the front desk another 10 minutes or so for them to finally arrive. We put junior down and all is good or so it seems. Now it is past 11 and granted it was a Friday night, but the rock music (great tunes) wa sblaring by the pool and numeorus guests were enjoying a late night dip. My experience with hotels in Vegas is around dusk they close, not here. So at 11:15 another call to the front desk asking them to turn off the LOUD music and ask the guests to leave the pool area. 30 minutes pass and still we hear Smoke on the Water at a party level. Finally the misses has had enough and she marches doewn to the front desk. They were engaged in conversation (front desk and security guard) and had forgotten about my earlier phone call. Said something like; "I didn't realize that the music was still on." So to make a long story short; rooms are nice (ask for linens at check in), exercise room well equipped, breakfast is fine (no bacon!), location is convenient to south strip,but service is lacking if non existent. So often in Las Vegas the hotel staff really go out of their way to ensure that the guest is satisfied and this was definetly not the case at the Staybridge Suites.
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