We had confirmed email reservation(1 bedroom suite )..called around 6:30 PM in evening on arrival day to inform that we will be late for my checkin and that we wanted a crib in the room, that way the crib could be ready by the time we reach. I was told that coming in late is not an issue and that I could request the crib when I checkin.
we reached hotel at midnight on that day and was given a room on the 4th floor.I along with the entire family and all the luggage go up to the 4th floor and then to the room which by the way was the furthest one from the elevator.
Once we opened the room we realised that it was not the room that we had booked/confirmed...we had reseved 1bedroom suite and what she gave was studio.
When going back down and speaking to the front desk I am told that there were no more rooms available.(only thing she was saying was I am alone i don't know what to do)
I am suprised that inspite of having a confirmation and calling in the evening to check that all is ok I was not given a room ?
On top of that when I checked in I was not told that the room was not available. I had to walk all the way to the room along with all the luggage to find out that I am not getting what I was asked for.
I am very annoyed becuase of this incident.
I had to go out and search for a room at midnight and ended up spoiling our vacation. When we finally checked into our room at another hotel it was 4 AM in the morning.
This delay trickled into our plans for the next day and thus messed up our whole vacation.
Just to let you know we were with elderly parents and a toddler.
I had to drag them in the middle of the night to go search for another family oriented hotel.
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