After a 20 min waiting time to check in I got a big sized room that was more like a Junior Suite and with a big bathroom. This is basically where the nice things ends and i really want to point out that if you are used to real luxury hotels like Four Seasons, Mandarin Oriental Miami, Sanctuary on Camelback in Phoenix or The Beverly Hills Hotel; you will hate this place.
After check in i went to ask concierge for places where to go out in the evening and i was told concierge was closed since it was after 9.15pm - where does concierge close at 9pm and especially in Vegas?
The day after my arrival i was put on hold for 10 mins for ordering breakfast (while listening to commercials of course) and then it took 50 mins to get the breakfast. Once it arrived, the quality was very poor and all rushed together. I then went out to the Mandalay pool where i realized i needed there before 8.30am or you wont get a sunbed, and came back late in the evening and my room was not done. i called housekeeping and after another 10 mins on hold I was told that i need to push the "houskeeping service button" in the room to have them to your room. In this place, whenever you need to speak to someone you always need to wait, even in the lobby where there is almost always a que to get to front desk.
Since i am a big service & friendly staff fan this place was totally wrong but what i will remember the most is this half eaten chicken bone that was next to my door for two days before someone cleaned the corridor and thats just tells everyhing about the staff's committment and friendliness in this place.
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