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The Hotel: Traveler Reviews


3970 Las Vegas Blvd S, Las Vegas, NV 89119
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Reviews you can trust

79% Recommend
4.0 of 5 stars 62 reviews
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[ Date ] [ Rating ]
Big rooms - very bad service

The Hotel

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2 of 5 stars
caetanomi   22 contributions
London, United Kingdom
Jun 26, 2009 | Trip type: Business
0/1 found this review helpful

After a 20 min waiting time to check in I got a big sized room that was more like a Junior Suite and with a big bathroom. This is basically where the nice things ends and i really want to point out that if you are used to real luxury hotels like Four Seasons, Mandarin Oriental Miami, Sanctuary on Camelback in Phoenix or The Beverly Hills Hotel; you will hate this place.

After check in i went to ask concierge for places where to go out in the evening and i was told concierge was closed since it was after 9.15pm - where does concierge close at 9pm and especially in Vegas?

The day after my arrival i was put on hold for 10 mins for ordering breakfast (while listening to commercials of course) and then it took 50 mins to get the breakfast. Once it arrived, the quality was very poor and all rushed together. I then went out to the Mandalay pool where i realized i needed there before 8.30am or you wont get a sunbed, and came back late in the evening and my room was not done. i called housekeeping and after another 10 mins on hold I was told that i need to push the "houskeeping service button" in the room to have them to your room. In this place, whenever you need to speak to someone you always need to wait, even in the lobby where there is almost always a que to get to front desk.

Since i am a big service & friendly staff fan this place was totally wrong but what i will remember the most is this half eaten chicken bone that was next to my door for two days before someone cleaned the corridor and thats just tells everyhing about the staff's committment and friendliness in this place.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since August 27, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great Stay, Small little Problems

The Hotel

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4 of 5 stars
AnzacSD   3 contributions
San Diego
Jun 18, 2009 | Trip type: Couples

Stayed from 6-14 to 6-17 and at Checkin did the $20 Upgrade trick and was moved to a Corner room The Room was great the views are awesome, and having the 2 seperate rooms were nice, I could relax in one part while not waking up my wife who was napping. The Hair Dryer didn't work in the room, and the Shower water tempure wouldn't stay the same, Plus the TV in the Bathroom would get channels that the other tv's didn't kinda of Strange!

The Casino is great, but a bit of a walk over to it, Easier way to get to is go out the doors in to the parking gargage and then head over to madnalay bay itself,. a little quicker to buffet and restraunt areas.

Used the BathHouse Spa, its was great, Cept the Steam room was being worked on, and my Massage was suppose to be 50 mins, but she got me late, and ended 45 mins later, When Paying for 50 minutes, I expect 50 minutes..

Overall the trip was great!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since December 22, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wish I had longer !

The Hotel

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4 of 5 stars
Bossgrant   1 contribution
USA
Jun 4, 2009 | Trip type: Family

1st time at "THE HOTEL", I found a great deal on earlyvegas.com for 2nghts(Sun&Mon).Stayed in the V-suite on the 13th floor.Nice view of the strip(LUXOR PYRAMID)and mountains directly outside bedroom window.Large rooms with 1 1/2 marble bath including flat tv in the bathroom.His & Her robes & slippers,when one of my slippers broke the housecleaning replaced it without me requesting it. Enjoyed the lazy river,bring your own worms or pay the $20 for the innertube,wave pool needs larger waves.Check for happy hour at the House of Blues($5 appetizers). If your looking for a smoke free hotel with the vegas glam this is it. Can't wait to return!!!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25-34
  • Member since June 04, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Excellent Hotel--Couldn't Be Better

The Hotel

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5 of 5 stars
JTSpitfire   3 contributions
Rochester, NY
May 30, 2009 | Trip type: Couples

Four day trip on "second honeymoon." Had a V-Suite (at a great rate because we booked two moths in advance) and upon check-in asked for and were given a non-smoking Strip view. When you cross the threshold from Mandalay Bay to theHotel, everything seems to slow down to a relaxing and soothing pace. The decor is modern and somewhat muted, not the least bit gaudy-we liked it! Every single staff person--bellhop, porter, desk staff, concierge, cleaning staff, pool people and hotel maintenance--were unfailingly helpful and polite. Room was outstanding with a wee bit of wear. Bathroom was to do die for!

Yes, it's a bit of a hike to the Mandalay pool complex..and you must get there early (7:30 am) to snag chaise loungers. So what? South Lagoon Pool opened at 10 AM--better for later risers...just not a real beach.

The overall atmosphere is upscale bu t not snooty.

Coffee in the AM was available in theCafe. Funny how some folks will think nothing about playing a $25 blackjack table but squawk about a $3.00 cup of coffee. HEY--IT'S VACATION!

Food options in Mandalay Bay were plentiful--Red White and Blue was good as was Canters Deli (in the corner of the Sports Book). Bayside Buffet was excellent (outstanding service) and not terribly expensive. HINT: Get there at 10:15 and enjoy the best of both worlds--breakfast and lunch (breakfast was better overall). We chose not to hit the higher-end restaurants...so we could lose more

Casino was nice--open, spacious and high ceilings. Just wish we could have won!

Internet services were available off the check in area--free log in to reconfirm flights.

Use west entrance area for airport shuttle--very convenient. Taxi stand located there, too.

Strip location is remote but we knew that. Just use the "Deuce"--public, double-decker bus transportation all the way to Fremont Street if you wish.minute. 3-day pass available for $15.00--what a deal!

Thank you, theHotel, for a great stay!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 01, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Hotel is The Place to Be!

The Hotel

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5 of 5 stars
tuckerdog08   3 contributions
California
May 28, 2009 | Trip type: Friends getaway

Bachelorette party – four girls per room. Amazing space, comfortable beds and couches. Huge bathroom which was great for all of us getting ready at once. Room service was fast and delicious, although the menu was a little sparse. If you’re going to spend the day at the pool at Mandalay Bay, cabanas are definitely the way to go. The Café is a nice spot for brunch too. Honestly I had no complaints, it was a great time and a really comfortable hotel.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since January 28, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Hotel Also Known As

  • The Hotel Las Vegas
  • Las Vegas The Hotel
Address: 3970 Las Vegas Blvd S, Las Vegas, NV 89119