We had a LATE ARRIVAL from NY, but the hotel was informed about before and we payed the full price.
We were arrived at 3 a.m., the fly was late 1,5 h, we were arrived from Europe through NY therefore were totally tired, wanted get our shower and go to bed. BUT surprise surprise we had to wait for our room, at the desk problems with nobody-knows-what, than no room (????????) but suite and ... "very sorry". Suite was a ... PARTY ROOM not suitable for sleeping for 3 persons . Not at all! No bed prepared, only two places for sleeping, no shower... We have called the desk, and had to wait 20 min (!) for 1 pillow and 1 blanket. Yes. 1 pillow and 1 blanket for 3 persons! We were 3: my husband, my daughter 14 and me. We have tried to call the desk, but nobody answered. After 30 min house-keeping has made the bed for 2 persons, but what about the 3th`? We have ordered and payed the room with 2 double kings, therefore I went to the desk and asked to speak with the hotel manager. Only after that I have get my room. I have also received free tickets for the show All Stars, but we had jet lag and cannot go to see it.
A friend of mine said me he had a similar problem with Stratosphere some years ago, therefore I like to tell this story to everybody.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Theme / Amusement park, Gambling / Casinos, Shopping, Other