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The Westin Casuarina Hotel & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 454 reviews
454 Reviews
5.0 of 5 stars
107
4.0 of 5 stars
193
3.0 of 5 stars
57
2.0 of 5 stars
57
1.0 of 5 stars
40
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#69 of 252 hotels in Las Vegas
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 826
Description: Modern high-rise with two towers - Rooms feature contemporary design - 1/2 mile east of Strip, 1 mile from LV Convention Center. This description is based on information provided by the hotel.
Address:
160 East Flamingo Road
Las Vegas, NV 89109
Check Rates: $182 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Westin Casuarina Hotel & Spa

( 46-50 of 454 )
“Good hotel and service”

The Westin Casuarina Hotel & Spa

Mar 25, 2008
2/2 found this review helpful

We've had no problems at this hotel. Check-in was quick and smooth, room a bit on a small side but acceptable and clean. Heavenly beds may seem heavenly only to those who don't own a memory foam matress or a topper at home. Small pool with jacuzzi was never crowded and provided a fine relaxation at the end of each busy day. The restaurant is the only place we disliked. It's too expensive for what you get there, our steaks were burnt, their service was very slow and careless (they forgot part of our order).But there's a deli and a sandwich place right outside the hotel, lots of eating places are right across the street at Bally's, etc.
Location is great - quiet, but also within a few short minutes of easy walking to Bally's, Flamingo, Monorail and the Strip. It's a good choice, especially if you can get your low offer accepted through Priceline, like we did.

  • This TripAdvisor Member:
    • Liked — Quiet yet convenient location
    • Disliked — Restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vmzuikis's Summary
Date of Stay: February 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: July 09, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Concerts / Music festival, Other
Was this review helpful? Yes No
Check Rates
Average price*: $182 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“It was great”

The Westin Casuarina Hotel & Spa

Mar 25, 2008
2/2 found this review helpful

Got it through priceline. Was hesitant due to some of the reviews here.

The stay was great! Non-smoking throughout the hotel; much easier on your lung. It is close to the strip. Walkable (5 minutes) and feels safe. Convenient location.

Room was clean and has a huge table/desk to work on with your computer (you have to pay for internet). T.V. and channels are adequate. I love the chair/sofa in the room. The hotel/casino are small so you don't have to walk far from the parking lot. Easy access.

I stayed on 9th floor.

If you are starwood member, there is happy hour in late afternoon with free drinks and snacks. Nice addition.

The only bad things are two folds. One is that the "heavenly bed" is not as heavenly as per other Westin. But it was still very very nice for me. They also tried to charge me $11 per night for "service fees and tax even though I booked it through priceline. I just told the lady upon check out and she took the charges off right away.

My suggest is to call them ahead of time, make sure that they don't charge you on top of your priceline payment and take down their names just in case.

Otherwise, loved my stay there.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveling_Travel's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: September 01, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $182 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“This Is A Westin??”

The Westin Casuarina Hotel & Spa

Save Review
2 of 5 stars
Vancouver, B.C.
Mar 24, 2008
2/4 found this review helpful

Stayed three nights.

Check in was a nightmare. Computers were down. Were told to wait ten minutes....then fifteen minutes more. We waited in the lobby area. Saw front desk staff just wondering around, chatting, laughing, having a good old time.

One hour later, saw people lining up at the front desk. I went up to see what was going on. People were checking in!! All the people that had casually just walked in were ahead of all the people that had waiting for over an hour! No staff member came to collect the group that had been waiting so long and bring us to the front of the line. It took over 20 minutes to deal with all the people.

Room 1618 was like a sauna (over 80 degrees). Safe and clock didn't work either. We had to shake the bedside lamp in order to turn it on.

We called to have the air conditioning fixed. Engineer was off sick so a plumber was sent up. He couldn't fix it so he called to request a room change for us. We waited ten minutes for a phone call. No one called us back. I called the operator and she said the person handling our concerns told her it was room 1718 not 1618 and she had gone home!!!

After a long time, bellman came up and took us to room 1463. This was no longer on the platinum level (which is where we should have been). Room felt warm but not hot. No keys were given to me. We were told to go down to the front desk and get them? I said no, someone can bring them to me. Finally got our keys and barely made our dinner reservation. We were now three hours into our ordeal.

Came back after dinner and room was still uncomfortably warm even though we had adjusted the a/c temp. Called front desk to get the engineer. We were told he was very busy....hmmm. Wonder why? Learned from him that there had been a water pipe leak that morning and a lot of room's air conditioning had been affected. So staff were well aware of the air conditioning problems. We believe that we were all put in the rooms in the hopes no one would complain. By 9:00 p.m., it was fixed. Start to finish - 7 hours of utter chaos.

This is supposed to be a non-smoking hotel, and we specifically wanted that. Yet we saw people smoking pretty much everywhere.

Although the location of this hotel is quite close to the strip, it is a dingy, icky area surrounded by what looks like construction dumping grounds, chain link fences with grafitti and a frequent hangout for drunks and bums.

The Suede restaurant is overpriced and not impressive. Breakfast buffet scrambled eggs were luke warm. Service was slow and unattentive. If you hate the smell of smoke when you dine, this is not the place to eat. It is adjacent and open to the casino.

Fitness room is small, cramped and offered the very basic in workout equipment. Certainly not state of the art.

Two out of three nights we got chocolates and the last night, I all of a sudden became queen and a pair of slippers per delicately placed beside my bed!

Positives? A couple...Beds are usually very comfortable and in this case, that held true. Complimentary bottles of water were replenished. Ample supplies of shampoo, conditioner, shower gel and lotion were provided, although I found the lotion to be watered down.

Not what we expected from a Westin and we know Westins! Wouldn't stay there again.

  • This TripAdvisor Member:
    • Liked — the beds
    • Disliked — everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RPKVancouver's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: December 26, 2004
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $182 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ok......Overpriced”

The Westin Casuarina Hotel & Spa

Mar 22, 2008
1/1 found this review helpful

Stayed four nights at the hotel. Did enjoy the slower pace of the hotel. The rooms are very small. Beds are nice, but everything is very average. Very noisy....you can hear hall noise and conversations in adjoining rooms. Only one restaurant and it is very expensive. My husband was allergic to the scent piped through the building. And..keep things locked up. A bracelet was stolen in my room. Again, it was Ok and would have been fine if we had paid half of what we did. $200 per night! We had very little contact with staff, but they were pleasant. Would not stay there again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
misty_emma's Summary
Date of Stay: March 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: March 22, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $182 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not a real Westin”

The Westin Casuarina Hotel & Spa

Save Review
3 of 5 stars
Virginia
Mar 21, 2008
1/1 found this review helpful

First off, we booked our Saturday night stay on priceline for $85. We weren't sure what to expect after reading the TA reviews. It was billed as a Westin, so we thought it should be fairly nice/clean etc.. We heard a rumor that the Tropicana company owns and operates the hotel under the Westin logo. [and the Tropicana isn't known for it's luxury and fine dining]. Upon checkin (after 4pm) we were told that the only room available for US (i think she meant (but didn't say) priceline bookers) was the 4th floor; aka the doggy floor. We don't have any pets and we don't really like sleeping on old funky pet hair...so we asked for another alternative. The checkin gal essentially told us to take it or leave it. If we wanted another room it wouldn't be available until a "much later time." So we took the room and it ended up being ok except for a few mystery stains and highly worn furniture, which is uncharateristic of the Westin brand.

My wife used the gym and was satisfied...which was covered in the $10 resort fee. Also covered in the fee was in-room coffee and 2 water bottles.

Overall, for a Saturday night stay we got our monies worth. I wouldn't pay any more for this hotel. We didn't gamble or eat there...We enjoyed gambling and eating at the Tuscany down the street.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vrjenia's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 23, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $182 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Westin Casuarina Hotel & Spa

( 46-50 of 454 )
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The Westin Casuarina Hotel & Spa Address

160 East Flamingo Road, Las Vegas, NV 89109