Stayed three nights.
Check in was a nightmare. Computers were down. Were told to wait ten minutes....then fifteen minutes more. We waited in the lobby area. Saw front desk staff just wondering around, chatting, laughing, having a good old time.
One hour later, saw people lining up at the front desk. I went up to see what was going on. People were checking in!! All the people that had casually just walked in were ahead of all the people that had waiting for over an hour! No staff member came to collect the group that had been waiting so long and bring us to the front of the line. It took over 20 minutes to deal with all the people.
Room 1618 was like a sauna (over 80 degrees). Safe and clock didn't work either. We had to shake the bedside lamp in order to turn it on.
We called to have the air conditioning fixed. Engineer was off sick so a plumber was sent up. He couldn't fix it so he called to request a room change for us. We waited ten minutes for a phone call. No one called us back. I called the operator and she said the person handling our concerns told her it was room 1718 not 1618 and she had gone home!!!
After a long time, bellman came up and took us to room 1463. This was no longer on the platinum level (which is where we should have been). Room felt warm but not hot. No keys were given to me. We were told to go down to the front desk and get them? I said no, someone can bring them to me. Finally got our keys and barely made our dinner reservation. We were now three hours into our ordeal.
Came back after dinner and room was still uncomfortably warm even though we had adjusted the a/c temp. Called front desk to get the engineer. We were told he was very busy....hmmm. Wonder why? Learned from him that there had been a water pipe leak that morning and a lot of room's air conditioning had been affected. So staff were well aware of the air conditioning problems. We believe that we were all put in the rooms in the hopes no one would complain. By 9:00 p.m., it was fixed. Start to finish - 7 hours of utter chaos.
This is supposed to be a non-smoking hotel, and we specifically wanted that. Yet we saw people smoking pretty much everywhere.
Although the location of this hotel is quite close to the strip, it is a dingy, icky area surrounded by what looks like construction dumping grounds, chain link fences with grafitti and a frequent hangout for drunks and bums.
The Suede restaurant is overpriced and not impressive. Breakfast buffet scrambled eggs were luke warm. Service was slow and unattentive. If you hate the smell of smoke when you dine, this is not the place to eat. It is adjacent and open to the casino.
Fitness room is small, cramped and offered the very basic in workout equipment. Certainly not state of the art.
Two out of three nights we got chocolates and the last night, I all of a sudden became queen and a pair of slippers per delicately placed beside my bed!
Positives? A couple...Beds are usually very comfortable and in this case, that held true. Complimentary bottles of water were replenished. Ample supplies of shampoo, conditioner, shower gel and lotion were provided, although I found the lotion to be watered down.
Not what we expected from a Westin and we know Westins! Wouldn't stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping, Concerts / Music festival