We stayed here for two nights recently and had a very good experience. The room was lovely and the hotel delivered a refrigerator to our room at no extra charge. Heavenly beds of course and a great shower! The hotel is just a five minute walk from the Vegas Strip and brings you out right next to Bally's, Paris and Harrah's which I guess would be mid strip. Very convenient indeed. We used our Starwood points to stay here and even though it was a lot of points per night, it was worth it just to be so close to everything. Our room had a view of the strip and at night it was breathtaking. We also used the Spa here and I had a good massage treatment. They hotel offers free drinks and munchies in the evenings from 5:30 p.m. - 7 p.m for Starwood Preferred Guest members. It was quite packed and while it's a nice offer, they could use moving it to a larger room as only about half of us that attended had anywhere to sit. Still the wine was good quality and it was a nice thought. The only negative was getting through to the Concierge Desk which took forever, both over the phone and in person - these staff members are constantly busy. They could use adding an extra person on the Concierge Desk. There is free parking. Gas station and 7-11 store right next door which was very convenient also. Recommend it!

Me and my husband stayed at Westin Las Vegas hotel for 3 nights. Nice service, great location, would recommend to my friends.

A couple of friends of mine and I recently spent Thanksgiving weekend in Las Vegas in order to see the Las Vegas Invitational basketball tournament (and to see my alma mater, North Carolina, in particular!). We chose the Westin because we are all Starwood members, and because one of my friends had previously stayed there and liked it. I was quite displeased with this stay, however.

I should first note that I was upgraded to a deluxe room on the 15th floor, though having visited my friends' non-upgraded rooms, I couldn't tell what the difference might be. Still, the room was fine for $178 per night.

My first problem was receiving an 8 am wake-up call on my first morning--despite never having ordered one! I called to complain and received an apology, but being a Starwood Planner, in addition, I asked if a manager could call me back. No one ever called back.

My second problem involved housekeeping. On leaving my room at 10 am for breakfast, I called housekeeping and asked if my room could be cleaned within the next hour; they confirmed it would be. I also spoke to a housekeeper in the hall as I left the room, and was similarly told my room would be cleaned within the hour. On returning to my room after breakfast about 75 minutes later, I was disappointed to discover that my room had been cleaned. I called and asked to speak to a housekeeping supervisor or manager, and was told one would return my call. I never received any call or any message. That's twice now that no one called me back.

My third problem involved (as it so often does) air conditioning. I definitely like my room cold, and always ensure that my room can be cooled to 65 F before I make a booking and before they assign me a room. For some reason, my room became uncomfortably warm all of a sudden after returning from breakfast, so I called to complain (I spoke with a Donnell) and ask if an engineer could come up and try to fix the problem. After 2 hours with no return call or any engineer, I finally decided to call a true manager.

I spoke with the front desk manager, Michael Tegano, who seemed to appreciate that service was not being delivered. He promised to make sure my air conditioning was fixed, to make sure my room was cleaned, to make sure no more wake up calls were made, and to provide some sort of message later with an indication of compensation for my time and trouble and the lack of service I experienced.

Before I had even left the room, a housekeeper actually ignored the "do not disturb" sign on my door and walked in on me while I was dressing. Needless to say, I was quite irritated. I called Mr. Tegano and asked that he not bother me in my room again until after I departed for the basketball tournament at 5 pm.

On returning to my room later that night, there was no message from Mr. Tegano nor any indication that the air conditioning was fixed (or even checked). Fortunately, the room had been cleaned, at least.

I called and asked for Mr. Tegano, but discovered he had left sick. I spoke with another front desk manager, Fotis Tsagnis, who apologized but thought I was being unreasonable in asking for what my compensation would be. I pointed out that this was a comedy of errors at the hotel in terms of service, and Mr. Tsagnis seemed less interested in understanding that I had been receiving poor service and more interested in ignoring the problem.

On check-out, despite Mr. Tegano having told me there would be no adjustments, I did receive about a $150 credit on my bill.

Although I felt the credit did alleviate the hotel's service blunders, I am more concerned by the managers' lack of follow-through and relative ignorance about the severity of that as a problem. That should give anyone pause before deciding to stay at the Westin. For that rate, there are certainly just as nice accommodations and better service in Las Vegas!

We just returned from 3 nights at Westin Casuarina. We don't have one complaint. The staff were friendly and accomodating. The rooms were clean and the beds incredibly comfortable. The pool was nicer and bigger than the website photos indicated. They had a "Relax & Unwind" complimentary drinks and snacks every evening from 5:30-7:30pm in a small room next to the restaurant. This is the best place to stay to get away from all the "cheezy" hotels in Vegas. The location is excellent as well. It's about a 4 min. walk to the strip. We would definately stay here again.