I can not even begin to explain to you the nightmare that is "Whiskey Pete's." Sincerely, as a guest and consumer, I can say I have never been treated as poorly by a service provider as I was by the staff at this hole of a hotel. Jim Daniels (he's the one at the front desk who looks like a Cabbage Patch Doll) was the rudest person on the planet -- to both me, my wife, her friend and all other guests with whom I saw him interact. He should be fired. His supervisor, Seth, was not much better. We made a reservation at Whiskey Pete's as a stop-over on a trip to Los Angeles. We arrived at the hotel at 2 a.m. and were forced to wait nearly 3 hours (we ended up checking in at 5). This was especially disheartening because we had to leave at 7 a.m. to make our way to L.A. All this waiting despite the fact that we had a reservation and NOT ONE PERSON ahead of us did (believe me, we conducted an informal poll). The staff at the front desk then falsified information and claimed that everyone else had reservations (we told them we knew it was a lie as we'd spoken with the rest but they simply mumbled and continued to refuse even to offer an apology for the problems). I even tried to break the ice when I got to the front desk after that wait with a friendly joke, but Jim Daniels instead said he was "sick of stupid guests." He hung up on three people who called by slamming the phone down. When a woman poked her head in during our attempt to get our room and told the supervisor, Seth, that her 84-year-old mother was nearly out of oxygen and needed to butt in line to get into a room and restore her oxygen, Seth debated for a while whether to let her jump ahead in line and eventually conceded that "given the circumstances I guess I can't really say no."

The reason for the long delays: All those in front of us (and behind) were asked to walk over to Whiskey Pete's from a completely booked Buffalo Bills. Whiskey Pete's adjusted (inflated) their rates in anticipation of this rush of newcomers and then attempted to charge us (although we had a reservation in advance) that new rate. So our room, booked at $49 for one night, ended up being charged at a rate of $250. They attempted to charge us $125 per night, and although we checked out not 2 hours after checking in, yes, the incompetent staff charged us for TWO nights (I guess an hour constitutes a night in their minds). It took weeks to get this enormous error adjusted, and everyone along every step of the way was rude beyond belief. We never got so much as an apology for the wait or the drastic overcharge, but thank goodness after weeks of pestering and leaving messages on machines, we did get the charge dropped from $250 to $49. The room should have been comped to begin with. They should have paid us after the nightmare we endured.