I really, really wanted to give this better reviews. The staff was friendly, the night bellhop was incredibly outgoing and accomodating, and our (third) room was HUGE and immaculate. Yes- third room.
So we arrived at 4pm (standard check-in time) with plans to go right up to our room, get showered from the road trip, get dressed and run out the door to see a show with some friends. We entered our small but adorable room (also with full kitchenette) and we started unpacking. Then my wife smells it- smoke! In a non-smoking hotel! She's allergic to smoke (I know, bad idea to come to Vegas, right?), so she had me come out to take a whiff, too. Sure enough- smoke is wafting under the door into our room from the adjoining room next door. Not just smoke- it was pot!! I'm no prude, but we don't smoke the stuff and weren't looking for a contact high. We decided to go ahead and shower, and see if the smell passed. Nope! Before I knew it, our room smelled like a marijuana factory set ablaze! So we called down to the front desk and they sent up security to make them stop (I know, we're buzz killers!). They certainly quieted up right away, but the smell persisted. We are now cutting it really close to having time to dress and fly out the door before our show, but we called down and asked for another room. They obliged, and told us we'd be moved to 509B. They would send the bellhop up immediately with the key and the luggage cart. So we hastily packed everything up again and waited. Waited, and waited and waited for what seemed forever. No sign of anyone! So my wife ran down the stairs while I grabbed all our bags and moved them WAY over to the far south side of the hotel over to our new room. She runs back up, key in hand! Phew! We just may make it! So we slide the key in the lock and.... nothing. It doesn't work!!!!!! WHAT??!!??? [-], I'm ticked off now!! By hunch, I decided at the last minute to try the key on 509A. Voila!! It worked! And we had been upgraded to a much larger suite!
But not really. It was a mistake by Marvin at the front desk who had mis-coded the key. We walked in, the maid had obviously not been by at all. The place wreaked of male urine as the previous guest had not flushed the freaking toilet! GROSS!! There was used soap with male body hair left on the sink, and the bed was entirely unmade. WHATEVER! We are SOOOO late, so I quickly ironed my shirt, dressed and we FLEW out the door. We stopped by to see Marvin on the way out. We explained to him the situation, and asked that he please send up a maid so that when we returned we had a clean, non urine-smelling room to enjoy. He said "sure thing! So sorry about the mistake!" and we ran out to make it to the show JUST in the nick of time.
Alright- fast-forward to later that night (much later, and we are exhausted). We head up to our suite, open the door- and NOTHING had been cleaned! Worse yet- all of our stuff was gone. My wife immediately picked up the phone, (amazingly) kept calm, and asked them where the heck our stuff was. Turned out- they moved it all to yet ANOTHER room and sent the bellhop up to meet us with the new key. Now- this hotel is pretty big for not having a casino attached to it. I swear, we walked for 10 minutes before reaching now the far NORTH end of the hotel. I don't mind walking, but I just wanted to SLEEP at this point. Anyway- the bellhop met us, handed us the key and all was fine after that. Gorgeous room with a view of the end of the runway. I loved watching the planes taking off and landing at night. They weren't too noisy. You can definitely hear them, but they kinda blended in as white noise. The bed was comfy, no complaints. There was a microwave/convection oven, perfect for heating up our leftovers. They even had a washer and dryer- which we didn't end up using during our 3 night stay.
My complaints about the room, though- they opted for inexpensive, but fancy looking modern furniture. We're talking Ikea quality stuff here, folks. The doorknob for the guest bathroom was busted. The cabinet above the fridge was busted and nearly landed on my wife's head when she opened it. The top rack of the dishwasher was busted and did not slide out. The couches were comfy, but they gave off static electricity like crazy- I kept zapping myself all over the place. Ow! And finally- on our last night there, the toilet handle broke. We ended up having to "manually" flush the toilet by pouring buckets of water into it to clear out the bowl. Joy!!
All in all, though, I took these experiences with a grain of salt. Had Marvin, the Bellhop (sorry- can't recall his name) and the rest of the staff not been on top of everything, I would have given this place a much more harsh review. Mistakes happen (the key), but they did everything they could to make sure we were happy with our stay. They even gave us a comment card as we left. :-)
Yes, I would stay here again- but really- for a brand new hotel to already have it's furnishings falling apart... not cool! They might want to consider investing in some sturdier (possibly not as pretty) stuff.
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