Stayed for four nights at the Encore Tower Suites and from the first moment, the experience was first rate.

The dedicated driveway and lobby for the Tower Suites was a great touch as we were greeted right away by the bellhop who took care of our luggage. We were greeted with a cold hand towel and bottled water at the registration desk and was promptly provided with our room. Our luggage was delivered right way once we were in our room, and they took care to outline the amenities included in the Tower Suites.

There is nightly turndown service with chocolates and slippers provided. Your choice of newspaper is delivered every morning as well. While the Encore Tower Suites does not have a pool and restaurant in the lobby like at the Wynn, guests do have access to the Tower Suites pool at the Wynn and your room key acts as a line pass for the buffet.

Restaurants at the Encore and Wynn were great. Highly recommend DB Brasserie for the food as we had our best meal there. Terrace Point Cafe and Tableau are perfect for breakfast; the Wynn buffet is definitely one of the best out there. As for the nightclubs, note that XS does not keep a guest list for Friday and Saturday. Blush on Thursday is Ladies' Night.

While the Encore is far from most things on the strip - it's likely a good kilometre walk from the Encore Tower Suites to the Wynn's front door - we liked the fact that it wasn't too busy and provided some seclusion from the usual crowds. Definitely a great place to stay if you're looking for relaxation.

Spa facilities are great, though you need to pay for access daily at $30 or three days for $75. Classes offered are available for an additional $10 each.

With the discounts available right now, it is worth staying.

We stayed at Encore this past week and would most likely not stay there again. We have stayed at the Wynn a year before and enjoyed that much better.

Pros
1) Nice rooms
2) Very very clean hotel
3) great comfortable beds
4) Good staff
5) Good food (just $$$)

Negatives
1) The entire hotel lost hot water service for almost 30 hours and only received a $50 resort credit for this inconvenience. (Thats 3 drinks at the pool - hotel should of given all guests a free nights stay at the least)

2) Pool is way to small and on weekends past 10am you can't get a chair.

3) Way to expensive for drinks and food ($8 for water, $15 for weak drinks at the pool!)

4) $15 a day for internet at a 5 star hotel!!! (should be free since everyone needs it in todays time)

Overall the Encore is a nice hotel just not as nice as its advertised. The charges for every little thing gets old quick for a 5 star hotel.

After staying at Wynn several times, we decided to stay next door at the Wynn Encore. Encore was a continuation of the high quality and personable service and elegant setting that we expected from a Wynn property.

The rooms seemed slightly larger than the Wynn rooms next door and were plush. They were well appointed and very clean. There was a cafe conveniently located at the bottom of the elevators so morning coffee/pastries required minimal effort.

According to my lovely bride (of 19 years), the spa was fabulous, and she is very picky about spas.

The location is great for those with spouse that like to shop - the Fashion Show mall is right across the street to keep her occupied while you gamble.

Drinks are "resort priced" at the casino bars, but high quality drinks (12 yr Macallen) are free at the tables and slots.

We stayed at Encore this past weekend to celebrate my husband's birthday. We expected everything to be perfect at a Wynn property, but it was far from it.

First, when I called to make our reservations, the agent said they would make a note of my husband's birthday, and the hotel would send a basket of some sort to our room. Also, when we checked into the hotel, the desk agent again said they would be sending something to our room to acknowledge DH's birthday. We were there from Friday afternoon until Monday afternoon, and nothing arrived at our room. Thank goodness I hadn't told him to expect anything from the hotel.

Second, there was the issue of not having any hot water Saturday. Although we received a $50 credit on our invoice, we still can't believe something like this could happen at Encore. To say the showers we took that day were *cold* would be an understatement.

Third, we dined in-room Saturday evening. When we placed our order at 9:10, we were told our meals would arrive at 9:40. At 9:50 we received a call saying our food would be delayed another 5 minutes. It was much longer than 5 minutes; our food didn't arrive for over an hour. We were charged $66.00 for a couple of pizzas, so the least they could have done was to deliver them on time.

Fourth, Sunday, which was DH's birthday, as well as being Father's Day, we tried to eat at the buffet, starting at 1:00 pm. We waited in line for over an hour and were still nowhere even close to the cashier. I understand that a larger number of guests than usual dined there because of Father's Day, but that wasn't the issue. Guests should have been told when they joined the long line that the wait was almost 2 hours. As it was, after we waited in line so long and realized we still had an equally long wait, we finally just left and went somewhere else to have lunch.

Last but not least, charging for wifi at a luxury hotel is just wrong. It's a part of everyone's daily lives now, so it should be included in the room charge, the same as a telephone is.

All these issues could - and should - have been avoided. I understand it takes time for a new hotel to work out the bugs, but Encore has been open long enough that things like these shouldn't be happening.