After staying at Wynn several times, we decided to stay next door at the Wynn Encore. Encore was a continuation of the high quality and personable service and elegant setting that we expected from a Wynn property.

The rooms seemed slightly larger than the Wynn rooms next door and were plush. They were well appointed and very clean. There was a cafe conveniently located at the bottom of the elevators so morning coffee/pastries required minimal effort.

According to my lovely bride (of 19 years), the spa was fabulous, and she is very picky about spas.

The location is great for those with spouse that like to shop - the Fashion Show mall is right across the street to keep her occupied while you gamble.

Drinks are "resort priced" at the casino bars, but high quality drinks (12 yr Macallen) are free at the tables and slots.

We stayed at Encore this past weekend to celebrate my husband's birthday. We expected everything to be perfect at a Wynn property, but it was far from it.

First, when I called to make our reservations, the agent said they would make a note of my husband's birthday, and the hotel would send a basket of some sort to our room. Also, when we checked into the hotel, the desk agent again said they would be sending something to our room to acknowledge DH's birthday. We were there from Friday afternoon until Monday afternoon, and nothing arrived at our room. Thank goodness I hadn't told him to expect anything from the hotel.

Second, there was the issue of not having any hot water Saturday. Although we received a $50 credit on our invoice, we still can't believe something like this could happen at Encore. To say the showers we took that day were *cold* would be an understatement.

Third, we dined in-room Saturday evening. When we placed our order at 9:10, we were told our meals would arrive at 9:40. At 9:50 we received a call saying our food would be delayed another 5 minutes. It was much longer than 5 minutes; our food didn't arrive for over an hour. We were charged $66.00 for a couple of pizzas, so the least they could have done was to deliver them on time.

Fourth, Sunday, which was DH's birthday, as well as being Father's Day, we tried to eat at the buffet, starting at 1:00 pm. We waited in line for over an hour and were still nowhere even close to the cashier. I understand that a larger number of guests than usual dined there because of Father's Day, but that wasn't the issue. Guests should have been told when they joined the long line that the wait was almost 2 hours. As it was, after we waited in line so long and realized we still had an equally long wait, we finally just left and went somewhere else to have lunch.

Last but not least, charging for wifi at a luxury hotel is just wrong. It's a part of everyone's daily lives now, so it should be included in the room charge, the same as a telephone is.

All these issues could - and should - have been avoided. I understand it takes time for a new hotel to work out the bugs, but Encore has been open long enough that things like these shouldn't be happening.

Checked in at 10 a.m. Saturday June 20th. Room wasn't ready, which was expected that early. Wasn't offered the upgrade that many have wrote about. Wasn't going to accept it anyway. We were on the 60th floor with a view out the back towards the mountains. Strip would have been cool at night though but no complaints. We were told about the water main break in the hotel when we arrived but didn't affect us because by the time we went to use the shower at 5 after using the pool it was fixed and still got the 50 dollar credit for the inconvienance.

Room was very clean with a great modern clean look. Casino and lobby had a very high end feel. Lots of natural light. I liked that no matter how much you were playing they asked for your card so they could rate you. we were playing 20 dollars normally a spin on roulette and they wanted our card. At the Bellagio last year, even playing 25 dollar a hand blackjack nobody ever asked for our card.

Pool at Encore was great atmosphere. We used the adult pool and service was excellent, always a waitress ready to take your order. Drinks were expensive but they are marked in the menu. Nobody is forcing you to buy them. What we had was very good. Didn't order any food because it looked pre-made.

Ate lunch at The Country Club in the Wynn. Great spot, even better prime rib sandwich. That sandwich will be part of me vegas itinerary going forward.

Had dinner at Bartolotta. Good not great. We did multiple seafood pasta dishes and while the fish was very fresh, the pasta was just ok. Sea Bass tortelini was not memorable and risotto with clams, calamari, etc. was way to buttery. The inside setting was kind of blah, we got a table outside near the lagoon so that was very nice but I would have not eaten there if I couldn't get the outside table. I would have hit up B&B in the Venetian/Palazzo. Ate there is August 08, had 8 entrees, one better than the next.

Encore has a great location, connected to Wynn, which connects to Pallazo via sky bridge.

Did XS club on Sunday night. great indoor outdoor setup. Encore gave us free passes, would have been 30 for me, 20 for my wife without it. Drinks are expensive, 20 dollars for 2 Miller Lites. But a cool expierence. Club has dancers everywhere and they are trying to make it a pool party but 99 percent of people are unaware and don't show up ready to swim. We left at 12:45 so who knows what happened after that.

All in all excellent stay. In August 08 stayed at Bellagio but wanted to try something different this time, next time I won't want to try something different.

I've stayed at the Wynn on more than 3 ocassions and my first time had very dissapointing reviews, they dont know the meaning of CUSTOMER SERVICE, but now the ENCORE completely won the tittle. I stayed from jun.17-jun.23 and was there for the "NO HOT WATER 24 HRS ORDEAL" I dont care for the $50 refund, but the answers you get from the front desk are un deserving of a 5 star hotel. "we dont know when the water will be back" "we cant move you to the Wynn its full (yeah right!)" People tell Mr. Wynn he's lost its hospitality touch. I dont mind paying for good food and excellent service but we had breakfast at the Society Cafe 4 persons, 5 dishes (eggs, hotcakes, sandwich) chocolate milk, coffee and 1 beer and our bill was over $140! What??? Then you have to walk to the Wynn if you want the Buffett. Sorry but The Palazzo, the Venitian and my all time favorite The Bellagio are your best bets in luxury and spacious suites. Dont bother really.....