I've stayed at the Wynn on more than 3 ocassions and my first time had very dissapointing reviews, they dont know the meaning of CUSTOMER SERVICE, but now the ENCORE completely won the tittle. I stayed from jun.17-jun.23 and was there for the "NO HOT WATER 24 HRS ORDEAL" I dont care for the $50 refund, but the answers you get from the front desk are un deserving of a 5 star hotel. "we dont know when the water will be back" "we cant move you to the Wynn its full (yeah right!)" People tell Mr. Wynn he's lost its hospitality touch. I dont mind paying for good food and excellent service but we had breakfast at the Society Cafe 4 persons, 5 dishes (eggs, hotcakes, sandwich) chocolate milk, coffee and 1 beer and our bill was over $140! What??? Then you have to walk to the Wynn if you want the Buffett. Sorry but The Palazzo, the Venitian and my all time favorite The Bellagio are your best bets in luxury and spacious suites. Dont bother really.....

My wife and I, frequent Las Vegas visitors but new to the Encore, got caught in the front desk "upgrade scam." We were told that for $50 dollars extra we would be upgraded to the "Tower Suites" We were promised a suite with floor to ceiling windows, private entrance, separate pool (this pool is located all the way in the Wynn a long walk in wet bathing suits) Sounded like a great deal so we did it. When we left our room we decided to see what the room we were scheduled to get looked like. You guessed it, the room was exactly the same. It was a suite, with floor to ceiling windows. In other words, they got us. I can't believe Steve Wynn condones this. He seems like such a great guy who really changed the face of Vegas with the opening of the Mirage. We were so pissed at being taken we checked out the next morning and went to another hotel where they know how to treat customers. Front desk manager was overwhelmed with irate customers when we went down to complain. The place is gorgeous but they have a lot to learn about taking advantage of customers.

I read the TripAdvisor reviews religiously, so I was more than scared about staying at the Encore after all the customer service complaints, especially because we got such a cheap rate through Orbitz (3 nights and RT airfare for 2 from Chicago for $800). I thought for sure we'd be put in the basement, if in a room at all.
So, I wasn't surprised, but did have a sinking feeling, when we arrived on Sunday to check in and were told our room wasn't ready - it was 4pm - well past check in time. It was especially maddening because the person being checked in next to us not only got a room, but was asked about upgrading to a higher floor for $20/night. They offered to call us when a room became available, and having done this at other hotels and never gotten a call back, I wasn't planning on that phone call, but checking in again after a beer. Anyway, we went to the bar with our luggage to wait - and all I could think was that at least these free nuts are good (we had two bowls). About 30 minutes after arriving my husband got a call apologizing for the room not being ready and asking if we'd like a complimentary upgrade. Man, did things change from there - we were checked in immediately to the 51st floor with an amazing view of the Strip! Everything from then on was awesome - housekeeping answered immediately when I requested our sheets be turned down - the concierge didn't treat me like an idiot (and also answered on the first ring) when I called to ask how to open the curtains. The room had these great robes, and TV in the bathroom and I could have just spent the trip alternating between the shower and the fluffy/comfy bed. The pool is absolutely incredible - the bloody marys to die for - and every single staff person we came into contact with was friendly, accomodating, and very helpful. I would definitely recommend others to stay there, especially if you get the kind of rate we did - having stayed at multiple places on the strip, this was by far the finest...

Please spend your money elsewhere. My experience here was horrible. I noticed when trying to book my room through the Wynn/Encore website that it didn't give you an option of 1K or 2Q beds. So before booking the room through the website, I called the front desk at Encore and asked them how I can specify that I want 2Q beds. I was told to put a note under the comments that I want 2Qs. I even called the morning I was leaving for Vegas and the representative confirmed I will be getting a room with 2Q beds. I got to the hotel and was told they do not have a 2Q room available to me but a complimentary roll away bed will be sent to our room within the next few minutes. We waited for over an hour until we decided to call housekeeping and they told us they will be bringing one over within the next half hour. 30 min later...nothing. We called again and housekeeping would not pick up, so we called guest services and were told we would get the roll away soon. Since we were going out that evening, we told them they can enter the room and leave the bed there. We came back at 2am and there was still no extra bed! We called housekeeping and they finally fessed up that they have no more roll aways available. That was all the explanation we got from them. So we spoke with one of the hotel managers (probably an assistant manager) and all he kept offering us was a $50 resort credit for the inconvenience. After he got the point that we were still very upset and would much rather get our second bed, SUDDENLY there just happened to be an available room with 2Q's at 4am! The fact that it took that much work to get our well deserved 2nd bed is ridiculous. PLEASE DON'T WASTE YOUR MONEY AT THIS HOTEL! I have NEVER had such a problem at the Venetian and Palazzo.