I was in Las Vegas September 22 2009. I have booked with Gray Line shuttle several times in Las Vegas. This time a time share employee came on board and held us captive with misrepresenting what they were trying to do. This time share person stood on the bus the whole time which I thought was unsafe. You get enough... more

OK trip from airport to MB - Driver was cranky but got us there safe and sound in a fairly short time frame. I still think it is okay to get the shuttle from airport to hotel, BUT do not get the shuttle from hotel to airport. Gray Line asked us to call to make an appointment the day before... more

The trip from the airport to the hotel was great, the diver was funny and helpful. The return trip left the most sour taste and undid the great effort by everybody else within the company. We called through, as asked, the night before to confirm our return trip and was given a pickup time (4.25pm) of 2hrs before our flight,... more

We took the South Rim Grand Canyon tour on December 27, 2008 and didn't have a very good trip. We left our hotel at 7:00 AM and returned at 10:00 PM - only viewing the canyon for 1 1/2 hours. We were supposed to stop at a 2nd viewing point but didn't since the sun was going down and it... more

I was in Las Vegas for the week of Thanksgiving from Charlotte, North Carolina. After reading the information on Grayline I was so excited and the day of the tour 11/26/2008, it all went to hell!!! I waited in the long line @ 7:30, just like a milion other people and they put us in separate buses. We were split... more

Hoover Dam and Lake Mead was great but the Greyline tour organisation was extremely disappointing. After being picked up at our hotel we were than transferred to the nearby Greyline head office where we all lined up to pay and were allocated to our respective buses. So over 90 mins after being picked up from our hotel, we actually hit... more

I had booked in advance with their website and gave CC details, when i called the day before iw as told they could not pick me up at my hoitel (THEhotel Mandalay Bay) but i would have to walk to the next hotel (The excalubur) why they couldnt pick me up at my hotel???? the bus arrived at 6.55am and... more

My husband & I along with another couple experienced the Grand Canyon South Rim tour via Grayline. Our shuttle picked us up 30 minutes late. When we arrived we were instructed to go to the second bus heading towards the South Rim. As the bus pulls out we are told that this is not the drivers usual coach. This bus... more

Went with my boyfriend and his two elderly grandparents (81 and 78). We took our Grand Canyon West Rim Tour on Friday April 4. The shuttle from the Excalibur picked us up on time and took us to the depot. Grandfather had a fall in the parking lot...they were very nice to him but a band aid would have been... more