Booked the honeymoon flight over the Las Vegas strip, this was supposed to be 1.25 hours round trip from hotel to hotel by limo. They kept us waiting 3 hours!!! We had to sit outside in the scorching hot sun and there was no seats in there air conditioned office, all the staff were extremely rude!!, and because they had... more

My friend and I booked a Grand Celebration Tour package -- upgraded to the EcoStar helicopter, front seats, and limo ride to/from the airport. I'll start with the positive (and the reason it's only Poor and not Terrible rating). Once in the air, our pilot was friendly and tried his best to answer questions about the area and the helicopter.... more

I booked our excursion less than 3 days prior to our arrival date. They could not accomodate our 9:15 request but booked us onto the 1:30 time. Our shuttle showed up a few minutes late, but the shuttle was full and it took no less then 45 minutes to get to the Boulder City airport. The process of checking in... more

We reserved on their website the Imperial air tour, and we took it directly in Tusayan from their heli-hub, at 5 pm, the last trip just before the sunset. Everything was perfect, they are very organised. The tour lasts about 50 minutes, and I strongly suggest to get this one instead of the cheaper and much shorter "North Canyon Tour".... more

First let me say, if you are going to book a 'copter ride, you need to book the earlier one. The ones later in the day or afternoon are packed and wind up being delayed! It's your own fault if you don't have a good time due to wanting to wake up at 8 or 9 a.m.! That being said... more

This was not the amazing once in a lifetime experience I thought it was going to be. While there were no real problems with the company except that we were supposed to have a limo pick up and got picked up in a coach ( we only got a limo ride back) this was not a personalized company and I... more

I was really worried about booking the trip after reading all the negative reviews on trip advisor, so much so I contatced papillon with my concerns and they were very reassuring. I found them to be very efficient, flight booked was 9am 29th august - everything went to time. It was a great experience - a must do! more

Went on a trip from the south rim. We arrived at 0930,watched a short safety video and flew at 10 o'clock,,all very efficient. The views over the canyon were amzing and the commentary was informative without being dull, Great trip and I thought worth the price. more

ill equipment, unprofessional, and unreliable. Those are the best things we can say. This is not a helicopter service I will ever feel safe using again more