Customers first impression is front desk usually, besides valet perhaps. I must say this hotel did a poor job! I was quite surprised since their overall rating was a 4.2! The first thing the elder lady with glasses said was ,'Last Name'? No smile..no welcoming feeling at all. I'm not sure if these people are trained in customer service at... more

My stay was overall poor. When we arrived at the hotel, I asked valet where can we park? He tried to direct me to the self-serve parking down the street. In my head was why do I have to park down the street when I can park here? Did he feel he would not be receiving a tip??? We pulled... more

I read a lot of bad reviews, so I was concerned when I drove to Vegas for a wedding. But when I checked into the hotel, I felt comfortable and was welcomed with good customer service. The staff was polite and very helpful listening to my requests and fulfilling them without delay. The rooms were clean and updated. The lobby... more

I've stayed at Mandalay Bay several times over the years, but was a little disappointed with my most recent trip. Check in was fairly quick. We booked a 'premium strip view' room. The room was fairly small for the price and the carpet looked a little worn and dirty. The service was not up to par. I had to call... more

The service at China Grill is some of the best you will ever have. Our waiter, George, was on top of things. He was entertaining, friendly and professional. We had the tasting menu and it was more than enough food. Great combination of flavors and unique dishes. Highly recommend. more

I am a Vegas local and decided to have tourist night with my fiance. We chose to stay at Mandalay Bay because of the great pool. The rooms are spacious and the bathroom is killer. The pool area is the best in Vegas except for the crowds. Be sure to get out there early to stake claim to a chair... more

Stayed at this hotel for five night swith my husband who attended a conference. The room was small and had a dirty carpet and hairs in the bathroom! Pretty much a filthy place. It is a bit of a walk down the strip to get to the other hotels, casinos and shopping. If you are on a tight budget and... more

My buddy goes to Vegas every year for an annual convention and on occasion I have been known to tag along and enjoy the fruits of the city while he's stuck in the convention center. This year he managed to score an incredible deal at The Wynn right around the NAB conference (for those not in the know it's one... more

We were in Vegas for a weekend and I wanted to plan an extra special dinner for my new boyfriend. Imagine his surprise when the red limo pulled up outside our hotel to drive us down the strip to this rare find. The food was absolutely amazing and the atmosphere was something straight ouf the a movie... especially once the... more

Loved the place! Here is the pros * Very Clean * Very Spacious * Comfortable beds and sleeper sofas * Great Steam Shower and Jetted Tub * Loved the washer/dryer - very convenient * LOVED THE LAZY RIVER - How relaxing to raft around with a drink in hand. VERY COOL. * The staff was always very nice and accomodating... more

went to lavo on may 9th.... the atmosphere was great inside, i loved the look and the sinks in the bathroom were awesome....the service was fantastic, our waiter knew the menu as well as wines and beers to match our orders...you can also get into the club free after dinner just ask server... Lavo is a must try if your... more

For my birthday I took my friends to Mix. Given the Alain Ducasse link and the Michelin Star we expected a certain quality. But it was terrible. Food was average, poor service, wines were not poured at the table, but came in the glass already. We asked to see the bottle, but that was not possible, as 'it was a... more

I go to vegas atleast 1x per year, have never stayed at mirage before. upon arrival we were checked in immediatley. I asked the desk person if there was a strip view room and he said he could get me one if i wanted to wait an hour or so..I decieded not to but he was very friendly and accomodating,... more

I was surprised that this restaurant was as sparse as it was when I was there last week--granted it was a Tuesday but I would have expected to see more diners. The food was delicious--we had the surf and turf and a couple of side dishes--all great. I did feel like the atmosphere was a little stuffy--we were there for... more

Dined at Table 10 at the Palazzo. Been to two of Emeril's restaurants before--love the Fish Market at MGM Grand and was disappointed by Emeril's Orlando so figured we would give this a try. So glad we did--it was delicious and fairly reasonably priced for one of his places. We split two entrees--had the jumbo lump crab salad (unbelievable) and... more

I don't know WHAT people are talking about--this was one of the nicest spas I have ever been to (and I have been to a lot of spas). Yes, it's big and the hallways can be sterile (it's a hallway). And it may be tough to find from Venetian but we were staying at Palazzo, so I can't speak to... more

My husband and I have stayed many times in Las Vegas but Palazzo really tops the list. The rooms are immense and the service was excellent (though we had some trouble getting turn down service every night). We had an upgraded Strip view of the volcano at the Mirage, which was great. The pool was really nice as well--many pools... more

My husband and I have been vacationing in Las Vegas for 15+ years now, and we have yet to find any properties that rival in any way those of Steve Wynn's two signature hotels on the strip: WYNN & ENCORE. As ENCORE is a relatively new hotel to Las Vegas, I believe it premiered in December, 2008. We usually stay... more

Was disappointed with TI, rooms were clean and comfortable, however, very noisy. Housekeeping would start on our floor at 8AM and start banging things around, you could hear people in the room next to and above you . Hotel personnel were less than desirable for the most part, only one staff member stood out and that was Mary Ann, a... more